Job Title:                         Supervisor

FLSA Status:                  Non-Exempt

Employment Type:      Full-Time, Temporary

Pay Rate:                       $19.00/Hour

Reporting Location:   Buffalo Niagara International Airport - BUF Airport

Position Description Summary:

The Supervisor assists other cashiers with transactions as needed, provides customer service, and acts in the capacity as a cashier as needed. The Supervisor also trains, directs, monitors, provides direction to staff, and oversees site operations as needed.

Essential Functions of the Position:

• Provides training and mentoring to staff members. Training and mentoring may include formal training on specific skills and/or on-the-job training and mentoring, which may be of a technical nature, or focus on any other key professional skills required for success at J|D.
• Provides critical feedback to staff on an as needed basis. Has a full understanding that critical feedback is given to maximize the value of associates to clients. Staff should be made aware of skills and behaviors that are valuable to clients as well as those that are not. Feedback should always be given in a neutral and fair environment and the dialogue should be conducted in a fully professional manner.
• Perform cashier duties as necessary, such as times when there is increased volume during holidays and peak seasons, filling in for staff in emergency situations or even scheduling yourself with your team for training and accountability.
• Document disciplinary actions of staff members according to company policies and procedures.
• Oversee team member audits and follow-up to ensure all guidelines and policies are followed.
• Encourage team member development and participate in employee interviews and annual performance reviews.
• Gives direction in a clear and concise manner to staff.
• Offers consistent and timely feedback to hourly staff to ensure effective communication between management and staff
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Ensure appropriate and timely investigation response to guest and employee concerns.
• Meet with the client to develop daily work plans, review staffing schedules, and address any issues or concerns with the operations.
• Provide written and verbal weekly summaries on the operation to the General Manager.
• Create and maintain pertinent staffing schedules.
• Responsible for managing all employees by setting work expectations and leadership standards.
• Develop and implement programs to improve guest and employee satisfaction.
• Work closely with the client by attending weekly or daily meetings with GM and Management to build a relationship, report on the operations, and ensure expectations are met.
• Planning and executing customer service initiatives and daily game plans.
• Assurance of correct submission of property / departmental payroll with focus on controlling labor cost and maximizing revenue.
• Responsible for accuracy of work from team members.

Knowledge, Skills, and Abilities:

• Highly organized. Able to multi-task to accomplish desired productivity levels and outcomes.
• A high level of integrity.
• Above average time management skills.
• Expert problem solver - Able to identify problems, determine accuracy and relevance of information and use sound judgment to generate and evaluate alternatives and make recommendations.
• Above average reasoning ability. Able to identify rules principles, or relationships that explain facts, data, or other information; analyze information and make correct inferences or draw accurate conclusions.
• Must be self-motivated, fast learner, with a high attention to detail.
• Must be available to work on weekends, holidays and nights, as required by season and role.
• Must be able to work outdoors in varying weather conditions, walking/traveling to multiple locations on property throughout the day.
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible management skills.

Education and Experience:

• High School diploma, GED or equivalent required.
• One to three years of supervisory experience preferred.
• Minimum of one year of previous cashier experience required.
• Experience in hospitality industry, including experience in guest and/or customer service preferred.
• Working knowledge of Paylocity Timekeeping and Amano McGann Parking Management Software is a plus.

Licensing/Certifications:

Ability to obtain an acceptable criminal history report.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand or sit for long periods of time, bend, type, perform repetitive motions, talk, hear, walk and sit. Specific vision abilities required by this job include close vision, distance vision, peripheral visions, depth perception and the ability to adjust and focus. Most of the time the employee will be indoors and for periods of time may be exposed to the elements which can include heat, rain, snow, and frigid temperatures.

Mental Demands:

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with occasional interruptions, and interact with staff and other organizations. Must have the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.

Reporting Relationships:

Position reports to the Lead Supervisor

Supervisory Responsibility:

Cashier Attendants

Jacobsen|Daniels is an Equal Opportunity Employer and strives for diversity. J|D, in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status.