The Tour Guide is a member of a team responsible for delivering a quality experience and outstanding customer service to the more than 100,000 visitors of every age and background to Taliesin West each year. The Public Engagement team, within which the Tour Guides are included, believes that knowledge of the past widens our vision, shedding new light on our own lives today. Through a clear presentation, engaging and accessible information and a personal approach, the Taliesin West Tour Guide touches the heart and mind of every visitor, and he/she gains a greater awareness of developments that shaped the past and how they relate to the present. In addition, the Tour Guide challenges our visitors to look closely at their surroundings at Taliesin West and, with this, to see more, which encourages an appreciation of beauty as was seen and incorporated by Frank Lloyd Wright. In this way, a visit to the Taliesin West expands the visitor’s perspective, and enhances his or her ability to think and look critically -- and our Tour Guides facilitate this experience as they escort individual or groups through Frank Lloyd Wright’s winter home, studio, and architectural campus. NOTE: This is a seasonal part time position that requires availability through May 2020; specific schedule for up to 25 hours per week to be determined with selected candidate(s).
• Conducting multiple, diverse tours offered by the Frank Lloyd Wright Foundation at Taliesin West
• After completion of training and utilizing content guidelines, answering in-depth questions about Frank Lloyd Wright and his architectural principles, Taliesin West, the School of Architecture at Taliesin, and the Frank Lloyd Wright Foundation.
• Promoting membership, events and programming opportunities to benefit tour guests.
• Demonstrating the ability to be articulate and poised and improvise as needed when dealing with a broad range of visitors and situations during sometimes crowded conditions and inclement weather. Must be able to keep large groups moving and together from space to space.
• Communicating clear safety rules and maintains control to ensure guests’ safety and minimize potential damage to Foundation property.
• When not giving tours, assisting with performing general office and clerical assignments, greeting and directing traffic in the onsite retail store space, and supporting customer service initiatives.
• Other duties as assigned.
• Any combination of education, training, or experience relevant to the performance of the position.
• Ability to adhere to attendance standards and policies including reporting to work on time and communicating any scheduling needs in advance.
• Ability to demonstrate excellent oral communication and presentation skills within a customer-centric focus and effectively present information and respond to questions.
• Proven problem-solving and interpersonal skills including the ability to work and communicate with a diverse audience, including adults, children, staff, the public, and others.
• Maintain an upbeat, positive attitude while working collaboratively and executing a variety of tasks crucial to efficient operations.
• Ability to navigate and traverse desert terrain continuously while on duty.
• Ability to tolerate extreme heat and harsh weather while walking about the property.
• Ability to demonstrate active listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Bilingual ability a plus.
• Knowledge of Frank Lloyd Wright and his architectural principles.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• Physical Demands: While performing the essential functions of this job, the employee is required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and consistently talk or hear; and rarely taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: Work is performed indoors and outdoors at a historic site with uneven surfaces and desert terrain. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
The Frank Lloyd Wright Foundation is an Equal Opportunity Employer.