Collections Specialist
Job Type

The Collections Specialist role is an integral part of the Credit & Collections Team and is primarily responsible for a variety of collection and customer account analysis duties. As part of the financial shared services team, this individual will perform account/payment reconciliations, handle collection efforts/calls for a portfolio of domestic accounts receivable, research disputes and billing discrepancies and serve as a key customer contact to release order holds and collect receivables in a timely fashion.  The successful candidate will be self-motivated, have strong problem solving and interpersonal skills, exceptional customer service abilities and exercise sound judgment and business insight while securing prompt customer payments. The Collections Specialist will work closely with customer service, finance, commercial and production personnel within the organization. 


  • Contact customers for collection of past due receivables and account management.
  • Review orders on credit hold and determine credit releases.
  • Process account adjustments and investigate customer concerns.
  • Reconciliation of customer accounts to help reduce past due balances.
  • Work closely with sales, customer service and finance to help resolve customer discrepancies and provide updates as requested.
  • Performs other duties as assigned.


  • Comprehensive health benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week
  • Health Savings Account with annual employer contribution
  • Company provided Life Insurance, Accidental Death and Dismemberment, and Short-Term Disability
  • Voluntary Life Insurance, Spousal Life, Child Life, Critical Illness, Accident, and Long-Term Disability
  • 401(k) with matching contribution that is fully vested from day 1
  • Generous amount of PTO, plus 14 paid Holidays
  • Tuition reimbursement and scholarship opportunity
  • $250 in Lifestyle Reimbursement Account upon completion of annual physical
  • Wellness program with monthly themes, quarterly challenges, onsite flu shot clinics and biometric screenings
  • Clean and safe work environment

Education: Associate degree in a related field and 3+ years of experience in a corporate business environment in Accounts Receivable, Customer Service or Credit/Collections

Experience and/or Training

  • Familiarity with various ERP systems 
  • The ability to work independently under general direction, with latitude for initiative and independent judgment. 
  • Demonstrated excellent written and oral communication skills for working with credit team members, peers, and customers. 
  • Demonstrated abilities in problem solving. 
  • Ability to work effectively in a team-based, high-paced corporate environment is required.
  • Demonstrated ability to work independently and as part of a team.

Technology/Equipment: Proficiency with Microsoft Office products, particularly Microsoft Excel