HUD Certified Housing Counselor (Bilingual Spanish/English)

Why Work at APM?

APM has been servicing the North Philadelphia community since 1970. The Housing Counselor’s duties entail providing direct engagement and housing counseling services to clients who come into Asociacion Puertorriquenos En Marcha (APM) with housing issues, such as potential first-time homebuyers; those who have defaulted in mortgage payments; or persons who have other housing problems and/or energy assistance needs.

To show our appreciation to our employees, we offer them:

  • 20 Days of Paid Time Off
  • 12 Days of Paid Holidays
  • Medical Insurance or $100/month medical insurance waiver reimbursement
  • Vision, Dental and Life Insurances
  • 403b Retirement Plan with APM contribution
  • Flexible Spending Accounts
  • Short-term and long-term disability insurance
  • And more!

This is a Full Time job working from Mondays through Fridays from 8:30 am to 5 pm.

What is Your Job?

As a Housing Counselor, part of your job is:

  • Complete comprehensive intake assessment that includes review of credit history, income, and savings to determine eligibility for housing, energy, and other Diversified assistance programs.
  • Perform pre-purchase and default and delinquency housing counseling in accordance with PHFA, OHCD, Unidos Us, OSH and National Industry Standards and best practices.
  • Work with banks, realtors, and lending institutions to meet the needs of our clients
  • Perform all case management system duties in Housing Counseling Online (RXOffice and Efforts to Outcomes (ETO).
  • Pull credit reports to analyze and make recommendations as it relates to clients’ credit standing.
  • Help facilitate PHFA/DHCD/Unidos US workshops that meet the financial needs of clients (anti-predatory lending, financial management).
  • As appropriate attend meetings, trainings, and housing-related events.
  • Work with utility companies, arrange agreements, perform client advocacy.
  • Help coordinate client services
  • Perform other job duties as assigned.
  • B.A. or equivalent work experience; must be HUD Certified
  • Bilingual in Spanish/English is a must.
  • Diversion Court Certification strongly preferred.
  • Minimum of one to three years of experience in housing counseling. Strong knowledge of the Housing Counseling industry.
  • Prior case management and counseling certification strongly preferred. 

Other Skills:

  • Ability to manage multiple funding streams (PHFA, DHCD, OSH, UNDIOS US)
  • Computer literate; strong verbal and written skills.
  • Ability to interact with potentially difficult clients.
  • Ability to work and function under stressful settings.
  • Ability to work in a high-paced setting while maintaining professional standards when dealing with clients, lenders, and other agencies.
  • Good organizational skills and ability to prioritize job tasks.
  • Strong computer skills, including good working knowledge of MS Office Suite and housing databases.