As Sr Manager, Tampa Market Operations you will 

• Support all Tampa Market Activity with a focus on operations and other activity as needed (business/network development, etc.)

• Lead day to day operations of Tampa Navigation Center

• Oversees navigation team 

• Manages performance and outcomes reporting  

• Engage directly in client relationship management 

• Managing onboarding and expansion of clients and client related services

• Support the discovery, design, build and implement process in the Tampa Market 

• Drive financial accountability according to goals and budget

• Understand how to use data to constantly improve operational workflows and processes that increase patient engagement and satisfaction and result in an ROI 

• Understand to a granular degree the processes and technology deployed in the market across all clients, and centralized processes that may be deployed to support 

• Perform end-user Quality Assurance testing as appropriate

• Be responsible for Project Management activities 

• Assist with planning, processes, infrastructure, performance management, budgeting, etc. 

• Serve as a thought partner and strategic thinker to continue expansion of Tampa Market through meaningful partnerships/relationships 

A Day in the Life:

• Recap status for all activity in Tampa market

• Prioritize activities and deliverables 

• Work closely with Florida Market VP to ensure all Tampa market activity has a clearly defined goal and plan, with timeline to support; report at risk deadlines immediately and work with appropriate team members on action plan 

What Success Looks Like in this Role:

• Navigation Center ROI (by tracking metrics and improving processes based on data)

• Tampa Market goals are met 

• Satisfied patients  

• Satisfied clients

• Growth and expansion in the Florida market 

• A personal commitment to a person-centered approach, along with strong relationship-building 

We are excited about you if you have these things:

• Bachelor’s degree in health services or business fields (but not required)

• A minimum 3 years of relevant experience required

• Excellent Project Management skills 

• Health Plan and/or Provider experience preferred

• Excellent communication skills both written and verbal

• Knowledge of population health and value-based care required

• Ability to exercise sound judgement in making critical decisions

• Knowledge of business and management principles

• Ability to establish goals and objectives that support and align with the strategic plan and business model