Guest Services Associate- Full Time
Description

At the Children’s Museum of Denver at Marsico Campus, we believe in kid-powered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of childhood. To accomplish this mission, we bring together a dynamic team of talented individuals whose passions range from exhibit design to the culinary arts, from developing engaging educational programs to offering only the best in customer service. If you like to work hard and play hard, we want to hear from you! We offer competitive wages and a supportive, rewarding and FUN work environment. 

The Children’s Museum has an opening for a Guest Services Associate to ensure a positive guest experience while welcoming and checking-in all guests to the Museum. It is the role of the Guest Services Associate to support all admissions, retail, and cafe, operations while creating a presentable, welcoming environment through exemplary guest service.

 
 

Position Specifications: Full Time, 2 open positions: Sunday - Thursday & Tuesday-Saturday

Rate: $18.50/hour (additional $1/hour for Bilingual proficiency)

Benefits: A comprehensive benefits package including medical, dental and vision coverage. Paid time-off for vacation, sick days and four holidays. 401(k) Retirement Plan with eligibility to contribute after a 3-month waiting period (must be 21 years of age). Employee Assistance Program, flexible spending account and short-term disability. Free parking, free family membership to the Museum, discount to the Museum Gift Shop and Café.  
 

Responsibilities

· Greet and welcome adults and children, engage in conversation, and accurately answer guest questions regarding all aspects of the Museum

· Maintain clean, safe and inviting environments in all Museum spaces

· Actively address guest feedback and work to improve overall guest experience

· Maintain current knowledge of all programming, special events, and exhibits schedules

· Follow opening and closing procedures for effective and accurate museum operations

· Operate and maintain knowledge of Museum’s point of sale system

· Support membership sales, including active selling, taking payment, and data entry

· Support cafe and gift shop including cashiering, stocking, cleaning, merchandising and food safety

· Assist in training new employees when assigned

· Answer and direct incoming calls, as necessary

· Coordinate with and support volunteers throughout the Museum

· Support floor operations and programming initiatives as necessary

· Strong commitment to the Museum’s mission, vision and values of diversity, equity, access and inclusion

· Other duties as assigned



Requirements
  •  Strong commitment to the Museum’s mission, vision and values of diversity, equity, access and inclusion
  • Ability to communicate with guests and co-workers in direct, respectful and confident manner
  • Ability to work effectively and accurately in a fast paced environment while maintaining excellent guest service
  • Clean, neat, and professional appearance
  • Cash handling, cash register and point of sale experience
  • Ability to maintain a clean work environment
  • High energy and interest in engaging with visitors while moving throughout the Museum
  • Fluent English proficiency: writing, reading and speaking skills. Bilingual Spanish preferred.
  • Minimum of 18 years of age
  • High School diploma or equivalent required
  • Must pass criminal background check and Museum screening process.
  • Proof of COVID-19 vaccination status or submission of a weekly negative COVID-19 test results is required. Requests for reasonable accommodations will be considered.
Physical Requirements: Ability to stand for extended periods of time (up to 8 hours) in a fast-paced environment. This position also performs duties related to cleaning and organization, and will often be required to lift and move supplies and materials (up to 50 lbs.). Other physical and requirements may include, but are not limited to, walking, bending, stooping, crouching or reaching.



Salary Description
18.50/hour