Sharply focused on ensuring our local, regional, national, and international audiences feel welcome to explore, engage in, understand and financially support the historic spaces of Frank Lloyd Wright's Taliesin and Taliesin West, the Frank Lloyd Wright Foundation inspires people to discover and embrace an architecture for better living through meaningful connection to nature, the arts and each other. In Wright's own words, our vision is "to make life more beautiful, the world a better one for living in, and to give reason, rhyme and meaning to life."
The Membership Associate is an essential member of the Membership team and is tasked with helping to generate revenue by promoting and administering memberships to guests . The Membership Associate delivers an exceptional customer service experience to visitors, shares information about membership levels, assists visitors in completing membership applications and processes payments.
o Initiates and delivers brief presentations to individuals and groups of visitors representing tour, store, and various Foundation constituencies.
o Provides informal direction to visitors seeking tour, program, and/or retail experiences
o Collaborates with retail and tour staff to deliver a seamless customer service experience.
o Facilitates purchase of memberships by completing membership enrollment at various locations onsite at Taliesin West.
o Processes and completes financial transactions.
o Responsible for renewal calls to members and donors.
o Assists the Development team with other cultivation, stewardship activities and membership renewals.
o Other duties as assigned.
This position is part-time seasonal (October-May) with a varied schedule including weekends and evenings up to 24 hours/week. Target salary rate is $16/hour.
o High school diploma or equivalent.
o Excellent customer service and communication skills, with high level of comfort in interacting by phone and in person with a diverse audience.
o Attention to detail and ability to multitask as well as ability to work alone or as a member of a team.
o Ability to learn about and accurately convey knowledge of the Foundation's membership program and cultural programs.
o Demonstrated problem solving ability as related to systems, process, and people.
o Precise cash handling and skilled sales background.
o Ability to work flexible hours, including some evenings weekend days.
o Ability to understand and follow written and verbal instructions.
o Ability to stand for long periods of time and navigate and traverse desert terrain.
o Passion, enthusiasm, focus, creativity and a positive outlook.
o Ability to report to work on time and communicate with supervisor in a timely manner about scheduling needs.
o Previous sales and/or fundraising experience.
o Knowledge of and ability to speak about Frank Lloyd Wright and/or Taliesin West under the tenants of the Foundation’s mission.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
· Physical Demands: While performing the essential functions of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; occasionally climb stairs; balance; stoop, kneel, crouch or crawl; and consistently talk or hear; and rarely taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
· Work environment: While performing the duties of this job, the employee is exposed to weather and desert environmental conditions prevalent at the time. The noise level in the work environment is usually moderate.
· OSHA Risk Classification for COVID-19 Exposure: Medium Risk: This position requires frequent/close contact with the public and other co-workers and is therefore determined to fall within the Medium Risk category as defined by OSHA. To further minimize risk, employees are required to follow the Foundation's Safe and Healthy Workplace guidelines and related personal and facility infection control policies.
Frank Lloyd Wright is an equal opportunity employer.