The Case Management Support Coordinator oversees Adult and Children's Case Managers to optimize support services for clients, their families, and providers. The Support Coordinator holds structured meetings with staff to provide guidance, discuss strategies for goal implementation, review caseloads, and make recommendations to maintain client needs. The support coordinator provides administrative and technical support services for day-to-day management.

The Support Coordinator will provide leadership consistent with Pine Tree Society’s mission, vision, and values for the Case Management program. This position provides case management activities necessary to meet the needs of clients assigned to Pine Tree Society. This position is responsible for monitoring outcomes and assisting with personnel interests to ensure services are provided in a professional, comprehensive, and quality manner.

The Support Coordinator must work collaboratively with all other health care team members, patients, and families to facilitate appropriate discharge plans and quality patient outcomes. The Support Coordinator assists with implementation of systematic changes, determining and acting upon connections within the community that may assist in referrals, authorizations, documentation compliance, and overall growth of the program. The Support Coordinator engages in activities to promote diversity, inclusion, belonging, and individual performance.

As a Case Manager, you are responsible for providing case management services to individuals with disabilities, and their families, and to ensure that they receive the services and supports they need. Case Managers adhere to all policies and procedures set forth by the Office of Children and Family Services (OCFS) and Office of Ageing and Disability Services (OADS).

The the Case Management Support Coordinator will provide case management services for 55% of time available for (Children and/or Adult) and enter documentation into appropriate data system within the required timeframe. They will also, among other essential responsibilities, represent agency at conferences and provide information about Case Management at Pine Tree Society to state and federal referral sources, schools, families, provider agencies, residential agencies and the general public – may require collaboration with Development team.

 Qualifications; knowledge, skills and abilities:

• Demonstrated knowledge of and demonstrated competency in the use of computer-based accounting, excel spreadsheet, word processing, and computer network utilization.
• Ability to communicate in both a written and verbal manner.
• Demonstrated leadership skills through interactions with various age groups and a diversity of personality styles.
• Ability to develop and maintain positive relationships with peers, employees, consumers and their caregivers, funding and referring sources, and members of the community.
• Ability to prioritize effectively and remain flexible in order to effectively meet competing demands requiring time and attention.
• Ability to maintain a flexible schedule to meet consumer, staff, and agency needs.
• Must pass all required background checks including, but not limited to: motor vehicle, criminal, Adult Protective Services, Child Protective Services, US DHHS Fraud Prevention and Protection (OIG) and MaineCare background checks.
• Possession of a valid Maine driver’s license and the ability to travel to off-site locations.

Education/Experience:

• Bachelor’s degree in social work or closely related field.
• At least four years’ experience as a Case Manager or leadership role.
• Three to five years experience working with individuals with intellectual or developmental disabilities.
• Clinical or mental health experience preferred.

 Benefits: We offer a comprehensive benefit package including health (approx. $0-$55 premiums every 2 weeks), dental ($0 for team members), life, short-term disability (both Society-paid), and voluntary insurances as well as a generous paid time off (PTO) policy (15 days/year to start), 12 paid holidays (including one floating for your birthday or another holiday you'd like to celebrate!), a 403(b) retirement plan, and a friendly and professional workplace atmosphere focused on impact. EOE.

*$500 will be granted after completion of conditional offer requirements and 30 days as a Society team member. An additional $1000 will be awarded after 6 months of continued and successful employment!