Who We Are: Founded in 1957, The Spice House is a purveyor of the finest spices, herbs, blends and extracts. Our customers range from renowned Michelin-star chefs to home cooks everywhere. For over 60 years we have curated our global network of premium growers and distributors in order to offer our customers unrivaled quality and selection. Our goal is to be the trusted resource for fresh flavors and shared culinary experiences in kitchens around the world. We have been featured in The New York Times, Food & Wine and Bon Appetit and named a favorite by celebrities like Gwyneth Paltrow, Alton Brown and Jesse Tyler Ferguson.

The Spice House is looking for a Retail Key Holder/Sales Lead who has demonstrated an excellent work ethic, a willingness to go the extra mile, and an eagerness to grow in leadership responsibility at the company.

Responsibilities:

• Provide excellent customer service in a specialty food retail environment using strong problem solving skills for both internal and external challenges
• Oversee opening and closing store procedures as well as daily operations alongside management
• Warmly welcome customers and assist them throughout their store visit
• Build rapport through conversation and honest recommendations about our spice products based around the customers preferences, needs and desires
• Complete customer orders through our POS and Web pickup system.
• Assist with inventory management through our product management system
• Training and coaching (non-disciplinary) front line employees under the direction of senior management
• Collaborate with fellow team members to keep the sales floor area and displays clean, organized, and restocked as directed by management
• Assist in maintaining the back stock room and setting up merchandise displays on the sales floor

• Minimum 2-3 years retail experience and/or relatable experience; keyholder, team lead or supervisory experience preferred
• Proficient in computer skills and related technologies
• Friendly, outgoing demeanor with a strong commitment to customer service - You genuinely like to connect with people!
• Ability to express oneself clearly and persuasively when connecting with customers and making sales
• Calm, professional and able to problem solve
• Must be able to lift up to 25 pounds, walk and stand for extended periods of time
• Must be willing to work weekends
• Passion for food and flavor is a must!

Why The Spice House:

• We offer flexible hours and schedules between the hours of 9am and 8pm, 7 days a week. Open availability (including weekends) required for this position.
• You can make a huge impact as a key member of an emerging brand that’s disrupting how consumers gain access to the freshest spices
• You will work with a group of passionate team members that are driven to help home cooks and professional chefs alike create delicious food with the highest quality ingredients
• You’ll join a company that is passionate about its people and their development, with opportunities for trainings and advancement
• Employee benefits* For full-time hourly employees benefits include health, dental, vision, and life insurance after 90 days; 401K match, generous time off, spice education, free spices monthly along with a generous employee discount.   For part-time hourly employees benefits include paid time off, spice education, free spices monthly along with a generous employee discount (*Program and eligibility rules apply) 

Role: Part-Time, hourly non-exempt

Reports to: General Manager