Guest Service Representative

Come join the team at Frank Lloyd Wright's Taliesin West - a UNESCO world heritage site and one of the most frequently visited travel destinations in Arizona!

Sharply focused on ensuring our local, regional, national, and international audiences feel welcome to explore, engage in, understand and financially support the historic spaces of Frank Lloyd Wright's Taliesin and Taliesin West, the Frank Lloyd Wright Foundation inspires people to discover and embrace an architecture for better living through meaningful connection to nature, the arts and each other. In Wright's own words, our vision is "to make life more beautiful, the world a better one for living in, and to give reason, rhyme and meaning to life."

The Guest Service Representative (GSR) is a member of the Foundation’s Public Engagement team responsible for delivering a quality experience and outstanding guest service to the more than 100,000 guests of every age and background to Taliesin West each year.  GSRs play a crucial role in ensuring each guest's visit is exceptional through a variety of direct guest interactions during our many tour offerings at Taliesin West, and are responsible for conducting engaging guest experiences at the entrance kiosk and call center, and assist with the audio guide experience. Guest Services Representatives acquire and maintain general knowledge of Frank Lloyd Wright's life and work in order to function as informed  representatives for the Foundation. 

 Essential Functions:


  • Provide exceptional customer service to all guests every time.
  • Communicate clear measures and practices to ensure guest safety and protect our historic property.
  • Facilitate the ease of set up for the audio tour experience by orienting guests to their equipment.
  • Serve as an information resource for guests and members during the audio tour experience.
  • Effectively communicate information to visitors of all levels of understanding and engagement.
  • Interact with guests, employees, and volunteers in a positive, friendly and professional manner.
  • Consistently perform job duties to a high standard with accuracy.
  • Other related duties as assigned. 

This is a regular part-time position. Shifts are 4-6 hours, requiring approximately 20-25 hours per week, with flexible schedules including evenings, weekdays, and weekends.  Targeted starting rate of $16.25/hour.


Minimum Qualifications:


To successfully perform this role, individuals must meet the following criteria:

• High school diploma or equivalent.

• Minimum 6 months’ related experience in customer service industry.

• Strong communication skills.

• Effective multitasking abilities.

• Proven problem-solving and interpersonal skills, including working, and communicating with diverse teams and audiences (adults, children, staff, the public, and volunteers).

• Ability to work well under pressure, meet deadlines, and adapt to changing environments.

• Ability to understand and follow written and verbal instructions.

• Ability to stand for extended periods and navigate desert terrain.

• Commitment to working up to 25 hours per week, including high visitation periods, flexibility in scheduling and daily duties, and regular weekend and holiday shifts.

Preferred Qualifications: 

• Academic and/or professional background in one or more of the following: Communications (including Public Speaking), Museum Studies, Customer/Visitor Services, History, Art History, General Education, or related disciplines.

• 1+ years of customer service experience.

• 1+ years of public speaking experience.

• 1+ years of retail or call center experience.

• Familiarity with technology including Microsoft Office Suite, Altru, iPads and other handheld devices,  or the ability to learn the software during training.

• Familiarity with Frank Lloyd Wright and his architectural principles.

Physical Demands and Work Environment: The physical demands and work environment described here are inclusive and considerate of the diverse needs of all employees, including individuals with disabilities. Reasonable accommodation will be provided to ensure that individuals can successfully perform the essential functions of this job.

· Physical Demands: To perform the essential functions of this job, employees may be required to engage in various physical activities. These activities include standing, walking, sitting, using hands to handle objects, tools, or controls, reaching with hands and arms, climbing stairs, maintaining balance, stooping, kneeling, or crouching. Additionally, effective communication through talking and hearing is consistently required. The employee may occasionally need to lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Work environment: The duties of this job may expose employees to weather and environmental conditions that are prevalent at the time, taking into account the diverse needs of individuals. The work environment aims to be inclusive and accommodating. The noise level in the work environment is typically moderate.

•OSHA Risk Classification for COVID-19 Exposure: Medium Risk: This position requires frequent/close contact with the public and other co-workers and is therefore determined to fall within the Medium Risk category as defined by OSHA. To further minimize risk, employees are required to follow the Foundation's Safe and Healthy Workplace guidelines and related personal and facility infection control policies.

Frank Lloyd Wright Foundation is an equal opportunity employer.