Assistant Community Manager
East Cleveland, OH Property Management
Job Type


Fairstead is looking for an Assistant Community Manager to assist and support the planning, implementing, and managing the daily operations of the community.

What’s in it for you?

  • Generous employer contribution for Medical and Dental through United Healthcare
  • Employer Paid Vision Plans
  • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
  • 13+ paid Holidays
  • 15 days of PTO
  • 7 Sick days
  • Employer Paid Life Insurance
  • Flexible Spending Account
  • Nationwide Pet Insurance
  • Disability Insurance
  • Laser Correction Discount
  • Employee Discounts on appliances, apparel, and more!


  • Assists Property Manager to ensure compliance in all aspects of the HUD 4350.3 Handbook.
  • Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
  • Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
  • Documents lease violations and coordinate evictions.
  • Promotes resident satisfaction and retention by responding to questions, complaints, and requests in a timely manner. Taking appropriate action to resolve and address service issues.
  • Ensures the property’s maintenance team members responds and completes resident service requests.
  • Assisting tenants with requests, questions, problems, and complaints
  • Alerting staff of move ins, move outs, any emergencies
  • Provide excellent customer services and display courteous and professional attitude towards all residents and visitors
  • Responsible for regularly tracking arrears and following up with tenants per the company policy.
  • Oversee the lease renewal program for appropriate retention rate.
  • Works within house legal team to track status of rent payments.
  • Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
  • Create purchase orders in Yardi.
  • Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules.
  • Two (2) years of experience in affordable housing leasing or property management
  • Knowledge and experience in the local residential market
  • Experience with EIV and Yardi
  • Proficient in Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • Great Customer Service skills.
  • Able to learn and work with property management applications.
  • Quick learner and great attitude.