Position Summary Description 

Under the guidance of the IT Manager, the Junior Systems Administrator will maintain, upgrade and provide support for company software, hardware, and networks over Nielsen-Kellerman’s four locations serving approximately 150 employees. The Junior Systems Administrator must be able to diagnose and resolve IT-related problems quickly and be available to respond to help desk requests during company hours, with some after-hours on-call responsibilities. Applicants should be able to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues. The Junior Systems Administrator is also responsible for assisting with maintaining NK’s system infrastructure, including managing firewalls, testing computer equipment, backing up databases, installing and updating malware software, installing, and rebuilding existing servers as well as other processes. This is at-will employment.

Essential Functions / Responsibilities 

• Provide tier I and II support for all company laptops, desktops, and mobile devices (majority Windows; some macOS, iOS, and Android).
• Provide basic server level / domain level support.
• Provide application support for Microsoft applications, Sage ERP 100 software, and other corporate applications.
• Provide technical support for both hardware and software issues that may arise.
• Monitor critical systems daily and respond quickly to any security breaches or usability concerns.
• Self-initiate IT projects that will improve productivity of the company.

Personal Qualities for Success in this Job

• Priority for success in this job will be a willingness and ability to learn new things. We expect the successful candidate to take the initiative, ask questions, research independently, and retain new information.
• The ability to work independently is necessary, combined with good judgement to know when to stop and ask questions. 
• Working collaboratively, empathetically, and well with others is a critical part of this job.
• This position requires excellent organizational, time-management and prioritization abilities.

Competencies

• Understand the TCP/IP protocols and be able to troubleshoot various routers and switches.
• Knowledge of managing a Domain utilizing Windows Servers.
• Familiarity with Windows and Mac operating systems.
• Knowledge of virtual and cloud computing, specifically VMware.
• Ability to research, plan, and execute IT projects on time.
• Desire to proactively learn new technologies that will enhance the productivity of the company.

Education and Experience

• Minimum 2 years of experience in a technical support or systems maintenance role.
• High school degree or equivalent required.
• 2-year associate degree or 4-Year Bachelor’s Degree preferred.
• Relevant technical certifications a plus.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment and Physical Demands

Climate-controlled indoor manufacturing plant and offices. Will occasionally be required to stoop, kneel, crouch or crawl, climb or balance. Must be able to lift and/or move up to 40 pounds. 

Hours of Work

Monday to Friday. Some flexibility to set 40-hour schedule between 8:00 and 6:00.

Training

Most training is on-the-job, additional formal training as appropriate.

Travel / Work location

Some business travel between sites will be required, additional out-of-state travel may be necessary. 98% in NK’s plants in Boothwyn, PA. Reliable transportation required.

Pay Rate

Pay range is $20.00- $22.00/hr. This is an overtime-eligible, hourly position with pay depending upon prior experience and demonstrated skills. Compensation includes an annual bonus based on company and individual performance. Pay rates are reviewed annually for adjustment based on growth in skills and capabilities.

Benefits

• Fully paid employee benefits include medical, dental, short- & long-term disability and basic life/AD&D insurance. 
• Voluntary contributory benefits include family medical, vision, supplemental life insurance for self, spouse and children, critical care insurance, FSA dependent care and pet insurance.
• HSA with employer contribution.
• 401k with employer match up to 5% beginning at eligibility date.  
• 8 paid holidays, one floating holiday and 80 hours of PTO, plus 40 hours of sick/personal PTO.
• All benefits are subject to a benefit waiting period of approximately 90 days.

Work Authorization/Security Clearance

Must be eligible to work in the US without sponsorship. Security clearance is not required.

Equal Opportunity Employer

NK is an equal opportunity employer. NK conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, gender, disability, marital status, national origin, citizenship, race, religion, sexual orientation, veteran status or other legally protected category. No person will be discriminated against in hiring or in any other aspect of their employment including training, transfer, promotion, compensation, benefits and all other aspects of employment. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. This is at-will employment.

About NK

Nielsen-Kellerman is the parent company for eight brands focused on helping people succeed in their profession or passion by providing mission-critical measurements, information, insight and guidance whenever and wherever needed. Ambient Weather, Kestrel Weather, KestrelMet, RainWise, Kestrel Ballistics, MagnetoSpeed, Blue Ocean Megaphones and NK Sports are each recognized as the preeminent products for their applications from meteorology to military, firefighting to farming and rowing to research. Our products ARE us - we design them, build them, sell them, and passionately stand behind them. 

NK has been in business for over four decades and is still growing stronger. Working here offers excellent opportunities for personal and professional development as well as the fun and satisfaction of being part of a successful American business. NK is a Lean enterprise committed to American manufacturing and continuous improvement of our design, production, administrative and sales processes.

NK's home office is located in Boothwyn, PA, about 30 minutes southwest of Philadelphia and our Ambient Weather brand operates primarily from Chandler, AZ in the Phoenix suburbs. NK's work environment is informal and high-energy, and our employees' quality of life is important to us. NK is proud to have been named a Philly Top Workplace 10 times, including 2023