Plan, configure, implement, document, and maintain the network, security, and operating systems for the co-op’s IT systems at all locations, with an eye to maintaining stability of operations, integrity of data, and strong customer service to both internal (co-op staff) and external customers.
Principal Duties and Responsibilities (Essential Functions):
System Support and Maintenance (30%)
In collaboration with other members of the IT department, maintain all IT systems in working order.
Participate in “helpdesk” function for staff IT issues.
Participate in on-call schedule for troubleshooting computer and software problems.
Perform after-hours maintenance on computer systems.
Work with outside vendors and technical support, as needed.
Ensure integrity of data and availability of systems by following appropriate back-up and disaster recovery systems and procedures.
Other duties as needed or required.
System Planning (25%)
Write detailed proposals, schedules, and documentation of implementation plans for new IT systems and modifications to exsiting systems including servers, firewalls, networks, third-party IT services, etc.
With the approval of the IT Director, communicate implementation plans to stakeholders.
Use research and experience to address potential problems and issues.
In collaboration with other IT staff, design policies, procedures, and standards to address issues such as disaster recovery, system stability, and security.
System Implementation and Deployment (25%)
Set up network devices and servers with appropriate installation procedures and configuration.
Oversee vendor work to make sure systems are implemented as planned.
Update documentation to reflect changes made during or after implementation.
Set up staff workstations (desktops and laptops) with appropriate hardware or software.
Set up POS terminals (cash registers) with appropriate hardware or software.
Provide appropriate staff training on computers and software.
Maintain an up-to-date library of documentation of critical systems.
Documentation must address compliance requirements.
Documentation must be usable by colleagues to address common issues and tasks.
Update documentation regularly as changes are made throughout installation, deployment, and system usage.
Review documentation library regularly to remove obsolete information, improve organization and usability, and address concerns.
The Network Administrator reports to, and will work closely with, the IT Director. Training and staff development opportunities will be provided to allow the Network Administrator to develop and maintain technical skills. The Network Administrator is expected to exercise a high degree of autonomy in performing all job duties.