Quality Assurance Coordinator and Principal Investigator

Purpose: To conduct, document, summarize and present audits and investigations, while adhering to the mission of the agency. To work towards the common goal of improving services for all people served by AIM. To ensure a person-centered approach as applied to all facets of quality and compliance.

Responsible To: Corporate Compliance Officer and/or designee

Leadership Core Competency

Respectful: treats everyone with courtesy and compassion recognizing individual uniqueness and needs. Displays honesty, integrity and humility. Makes difficult decisions with empathy.

Responsible: accepts accountability for their own actions and the actions of others. Holds others accountable. Puts the interests of the organization above their personal interests. Is personally invested in the success of the organization.

Builds Partnerships: values and builds a collaborative culture and spirit. Willing to learn from others. Moves others to take action. Pro-actively resolves conflict. Follows through in a timely manner. Anticipates and solves problems promptly with flexibility and creativity.

Commits to Service Excellence: focuses on the needs of the individuals. Constantly reassesses processes, procedures, principles, searching for improvement opportunity. Improves performance by introducing unique and leading-edge concepts. Encourages good ideas from staff. Defines and puts into action, Best Practices. Sets and achieves high standards of performance. Challenges the status quo.

Develops People: Inspires and challenges others to reach their full potential. Celebrates the accomplishments of others. Effectively provides feedback to staff and colleagues. Understands and applies all agency policies.


  • BA/BS preferred.
  • (3) years of experience working with people with ID/DD.
  • OPWDD Trained Investigator with a minimum of one year conducting investigations in an OPWDD setting preferred.
  • Experience in Self-direction, as an MSC, or as a Residential Manager preferred.
  • Knowledge of New York State and OPWDD regulations including NYCRR 14 Part 624, 625, & 633 The Justice Center, and quality assurance and compliance practices.
  • Demonstrated leadership, organizational, and time management skills.
  • Ability to demonstrate both critical thinking skills and reliability in decision making.
  • Effective verbal and written communication skills.
  • Well-developed team skills, unquestioned integrity, and the experience, confidence and presence to effectively handle sensitive issues.
  • Valid NYS Driver’s License acceptable to Agency Insurance standards. Maintain valid insurance and provide insurance card if you use your own vehicle.
  • Proficiency in Microsoft Word, Excel, IRMA, Therap, and web-based platforms.


  • Sitting and/or computer use for an extended period of time
  • ending, reaching, pushing, and pulling as needed in the workplace. Ability to safely lift a minimum of 50lbs.
  • Demonstrated interest and ability to facilitate the desired outcomes of the individuals served, while adhering to agency standards and policies, as well as state regulations.
  • Maintain training and certification in all required areas.
  • Ability to remain calm in stressful or demanding situations.
  • Ability to maintain confidentiality.

Investigatory Essential Functions:

  • Conduct investigations, complete all appropriate documentation, including the use of OPWDD and Justice Center online incident applications.
  • Assure all “Incidents” are appropriately reported in compliance with all applicable laws and regulations.
  • Complete a systematic review of all incident reports identifying and analyzing root causes, antecedents and trend analysis under the direction of the Compliance Officer.
  • Prepare and present investigatory reports, with recommendations and pertinent collateral information to the Director of Administration and the Incident Review Committee as appropriate.
  • Ensure all investigations are properly documented and filed in accordance with AIM, OPWDD, and Justice Center investigatory policies and procedures.

Quality Assurance Essential Functions:

  • Complete and present quality assurance audits.
  • Complete and present compliance audits.
  • Maintain knowledge of regulations and assist with ensuring agency compliance, while adhering to the mission of the agency.
  • Accurately interpret policies, procedures and regulations as applicable and apply them in accordance with person-centered philosophies.

Other Duties:

  • Special projects as assigned.
  • Attend professional meetings and trainings as requested.
  • Committee membership as assigned.
  • Any and all other duties as requested by the Director of Administration, Compliance Officer or designee.
Salary Description
$20.00 to $22.00 per hour