The Volunteer Services Coordinator provides essential administrative and operational support to the Director, Volunteer Services in coordinating the activities and operations of the Volunteer Services department including, but not limited to outreach, communications, recruiting, event production and general program administration.
ESSENTIAL JOB FUNCTIONS / KEY JOB OUTCOMES
- Coordinate and participate in the production of volunteer recognition events
- Host in-person and virtual orientation and training meetings for all volunteers
- Serve as the main point-of-contact for current, first-time and potential volunteers
- Respond to general inquiries from current and potential volunteers
- Ensure that all volunteer applications and hours are tracked and accurately recorded with Volunteer Management software
- Produce monthly reports of volunteer activity
- Coordinate tasks of volunteers and seasonal staff as needed to assist with administrative activities
- Carryout fieldwork and train volunteers to safely assist with outdoor restorations, beautification and cleanup in various types of weather
- Collaborate with the Director, Volunteer Services and program managers across the organization to identify opportunities for volunteer engagement and content for outreach messaging to prospective volunteers
- Collaborate with the Communications + External Relations department to create recruiting and recognition material as needed and disseminate outreach messaging
- Provide input regarding volunteer job requirements, recruiting strategies, and volunteer management
- Support current and new initiatives within the Volunteer Services department
Performs other job-related duties and functions as assigned
EDUCATION & EXPERIENCE REQUIREMENTS
- High school diploma or equivalent preferred, but not required
- Associate’s or Bachelor’s degree a preferred, but not required
- 1-3 years’ experience in an administrative or project management capacity supporting a Volunteers or Public Programs department or other program area for a non-profit or community-based organization required
- A minimum of six (6) months or experience coordinating community programs required
- Minimum of six (6) months experience doing outdoor and manual labor preferred but not required
- A valid/unexpired Drivers License required; experience driving large vehicles or willingness to learn
COMPETENCIES (Knowledge, Skills & Abilities and other Personal Attributes)
Passion for the Alliance Mission & Core Values: A passion for public parks and environmental conservation combined with a commitment to treating others with respect, appreciating individual differences and embracing the values of diversity, equity and inclusion.
Ethics & Integrity: Earns the trust and respect of others through a consistent commitment to integrity, honesty and professionalism in all interactions.
Communication Skills: Ability to convey concepts, ideas and make presentations both verbally and in writing in a clear, culturally competent, proficient and understandable manner. Demonstrates effective listening skills and openness to other people’s ideas and suggestions.
Collaboration & Teamwork: Committed to working in collaboration with others, promoting cooperation and commitment to others and being a positive team contributor.
Customer Service: Exhibits a strong commitment to delivering excellent and responsive service to internal and external stakeholders.
Self-Management and Teamwork: Ability to work independently or as a member of the team, ability to be detail-oriented, and ability to manage stress effectively in a fast-paced environment.
Decision Making & Problem Solving: Seeks information and input to fully understand the cause of problems. Draws logical conclusions. Take action to remove obstacles and address problems before they impact performance and results. Makes effective decisions about work task priorities based on level of authority. Assesses risks before deciding; does not take unnecessary risks.
Project Management: Prioritizes work to deliver objectives on time and to the highest standards. Accurately interprets the elements of a project plan.
Attention to Detail: Ability to check the accuracy of information and work for accuracy and consistency. Provides information in a timely basis and in a usable form for others, completes all work according to procedures and standards.
Technology: Proficient with automated technologies that support areas of responsibility including G-suite and Microsoft Office Suite.
WORKING CONDITIONS & PHYSICAL DEMANDS
- Work is normally performed in an interior office setting which does not subject the employee to any hazardous or unusual elements; entails use fine-motor skills and use of desktop, laptop or video terminal display
- Daily use of a desktop, laptop, or video display terminal
- Seasonally, work is performed outdoors, subjecting the employee to various external elements including, potential adverse weather conditions
- Work entails routine physical movements with moderate physical exertion for prolonged periods of time. The work will also entail operating motor vehicle(s), and operating equipment where carelessness could result in injury; standing for extended periods of time; stooping, bending, kneeling, crouching, lifting, pushing, pulling and/or crawling.
- Requires manual labor with moderate physical exertion (consistent need to lift, push, pull, carry, etc. up to 15 lbs. over a prolonged period of time). May require special safety precautions, such as working around moving parts, machines or with irritant chemicals and use of protective clothing or gear
- Work requires communicating information with co-workers, stakeholders and/or the public; reading correspondence, instructions and/or technical documents; writing correspondence and/or reports and filling in form
- Work entails working weekends, evening and holidays as required and on an as-needed basis
COMPENSATION + BENEFIT DETAILS
- Job Grade: 6 - Administrative + Park Support
- Salary Range: $25.25 - 26.50 per hour
- Work Status: Full-time; 40 hours per week minimum; benefits eligible
- Pay offered is based on a number of factors including job-related knowledge, skills and experience
- PPA offers a comprehensive benefits package including:
- Medical, Dental, Vision + Employee Assistance Program
- Supplemental Options (AFLAC, Flexible Spending Account, Dependent Care FSA, Commuter Benefits and Pet Insurance)
- 403b Retirement Plan with 2% Employer contribution
Diversity Makes Us Stronger Together: Prospect Park Alliance serves park users of all socio-economic and cultural backgrounds and strives to reflect this diversity throughout our operations and in our leadership, staff, stakeholders and supporters. We know that by creating an equitable and inclusive workplace built on mutual respect and the appreciation of difference, our employees will feel safe to express themselves, voice their opinions and work together to find common ground and solutions. Integral to this vision is our longstanding commitment to provide equal employment opportunity for all employees and applicants for employment.