Nuvem is looking for a dependable, self-managed, highly professional addition to our help desk team. The help desk technician will support and maintain the company’s in- house/remote users, network infrastructure, computers, phone system, mobile phones, as well as providing exceptional overall end user support. 

This position is being posted as a tier 2 help desk technician but will encompass tier 1 and tier 3 needs as well. We are growing rapidly, which gives you the opportunity to gain valuable experience working in a professional team environment 

 Responsibilities:

• Configure, deploy, support PC/Mac/IOT devices, network printers, mobile phones, camera's, DVR and related end-user equipment.
• Provide support for computer hardware/software, conference room equipment, network infrastructure accurately and quickly.
• Perform hands-on fixes at the desktop level, including installing, upgrading software/hardware, implementing file backups, configuring systems and applications.
• On-boarding and Off-boarding users
• Managing help desk tickets
• ·Analyze, research, perform problem solving and resolution of technical issues.
• Maintain an inventory of all computers, monitors, keyboards, hard drives, printers, phones, other equipment.
• Maintain and support physical inventory of equipment at assigned location (routers, WAP's, Switches, end user hardware)
• Liaise with third-party software support vendors and PC equipment vendors.
• Assist with developing computer, hardware, software, standard configurations.
• Recommend, schedule, perform software/hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Create, manage, and modify end user credentials across multiple platforms.
• Document new policies and instructional material as needed.
• Perform other duties as assigned.  

Schedule:

• 8-hour shift
• Day shift
• Monday through Friday
• On call

EOE

Experience & Skills:

• Experience in Office 365 and Azure Active Directory from an end user, device, license perspective
• Ability to troubleshoot end user devices including Computers/Printers/Mobile Phones and equipment as required for both on-site and remote location.
• Experience with help desk software, updating, and closing incident tickets.
• Technical knowledge of networks: WAN/LAN/Wi-Fi connectivity
• Mechnical knowledge of current network protocols, operating systems, and standards (Windows Server, Cisco Routers, Virtual Machines, VDI, POS)
• Technical knowledge of mobile device management (MDM)
• Working knowledge cabling, patching, racking, and setting up networked equipment.
• Knowledge of cloud network technologies (Azure) and operating systems
• Exceptional hands-on troubleshooting experience
• Solid wireless network troubleshooting skills
• Experience using and troubleshooting Microsoft products, SharePoint, and Teams
• Basic knowledge of security standards and best practices
• Microsoft Certified: Azure Administrative Associate (Preferred)
• Ability to support the executive management team.
• A+, Network+, CCNA preferred.