Field Service Technician

First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. 

We are actively looking for a Service Technician to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!

This is a full-time, Monday through Friday position.

What you'll be doing – The Role:

  • Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations. 
  • Understand the specifications, products, and service requirements for all accounts. 
  • Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff. 
  • Complete all service calls and related paperwork in an accurate and timely manner. 
  • Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis. 
  • Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis. 
  • Refurbish and repair coffee equipment for use at customer sites. 
  • Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license. 
  • Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed. 
  • Maintain and clean the service area. 
  • Receive, organize, and maintain parts for equipment. 
  • Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures.
  • Perform other duties as assigned by First Choice management

What’s in it for me? – The Benefits

  • 401(k) and company matching
  • Medical, Dental and Vision Insurance
  • Life insurance
  • Paid time off

What you’ll bring – The Person:

  • High school diploma or equivalent
  • Past Experience is a plus