Lead Patron Services Representative
Job Type

Reporting to the Assistant Box Office Managers, the part time (12-20 hours per week) Lead Patron Services Representative is the first point of engagement for our patrons. The successful candidate possesses a positive and professional attitude, excellent leadership skills, and a commitment to outstanding service to our guests and colleagues. 

Duties and Responsibilities: 

  • Exemplify and promote the CSO guest service model.
  • Provide supervisory coverage of the box office and complete daily administrative tasks.
  • Lead and support the Patron Services Representatives (PSRs).
  • Learn and manage a great deal of information about concerts, events and promotions in order to best answer patrons’ questions pleasantly, confidently, and efficiently.
  • Communicate and troubleshoot issues in a prompt manner while maintaining high standards of quality and accuracy.
  • Help increase patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase.
  • Assist Box Office Managers with supporting skills development in all PSRs.
  • Assist other departments with projects and delegating projects to PSRs.
  • Support organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture.
  • Other duties as assigned. 

This is an extraordinary opportunity for a mature leader with ticketing/sales experience; excellent computer skills, patron service, communication and leadership skills; flexibility and a curiosity and willingness to learn new things. 

  • Attention to detail.
  • Flexibility with scheduling, and ample availability.
  • Ability to multitask and remain calm under pressure.
  • Experience with Tessitura preferred.
  • Knowledge and an appreciation of classical music helpful.

Shifts are 4 hours long between the hours of 9:00 am-5:00 pm Monday through Saturday.  Approximately 2-3 weekday shifts, and 1-2 weekend shifts required per week.  Schedule varies based on concert season. Approximately 12 – 20 hour per week, including weekends 

Salary Description
$17 per hour