Assist our Information Technology team by providing hardware and software support for the organization.

Please note that when applying for an opportunity, the application will need to be completed in its entirety all at once. You will not be able to save your information and return to complete your application.

DUTIES

• Cover basic helpdesk duties as well as increasing levels (as appropriate) of network and server support/installation.
• Assist with all hardware/software issues.
• Maintain printers/copiers.
• Maintain audio/visual systems.

Participates and provides input on various Association-wide activities:

• Actively contributes toward efforts to achieve our culture, engagement, and fundraising goals.
• Provides on-site event support for Board and Leadership Council meetings.
• Participates on internal event teams and task committees.
• Participates in Association events, including but not limited to Aggie Muster, Aggie Ring Day, Reunions, Distinguished Alumni Gala, Pass It Back Day, All-Aggie Grad Party, and All-Aggie Hullabaloo, as needed.

Serves as an ambassador for The Association:

• Meet our Team Expectations.
• Support The Association’s marketing, communications, and branding initiatives.
• Foster relationships with students, former students, parents, faculty, staff, and friends of Texas A&M.
• Attend external events on behalf of The Association, as directed.

Other duties as assigned: 

This description of expected duties is neither all-inclusive nor permanent. Employees may be required to take on additional duties without notice.

TEAM EXPECTATIONS

The Association of Former Students is a team, and each member of the team is important to the overall success of the organization. To achieve our goals and mission, each team member will:

• Display a positive, customer-focused attitude and treat all individuals with courtesy and respect.
• Manage each customer experience with the highest level of service and enthusiasm. Seek opportunities to exceed expectations and develop lasting relationships.
• Make innovative contributions by proactively challenging current practices and suggesting and implementing improvements.
• Contribute to our team environment by being a productive, supportive and reliable teammate. Take responsibility for their actions and the outcomes produced.
• Lead with a positive example and in doing so, inspire others to fulfill the expectations of our team.

SUPERVISION

Received: Director of Information Technology.

Given: None.

EDUCATION

Required: Current student at Texas A&M University or Blinn. Must have more than one semester remaining before graduation.

Preferred: Student majoring in computer-related field.

EXPERIENCE

Required: Requires experience with Windows PCs, computer peripherals such as printers, scanners, phones, etc., mobile devices, Microsoft Office suite of applications, and basic network troubleshooting.

Preferred: Network/security theory, AV equipment, advanced technical troubleshooting techniques.

SKILLS

Required: Must have strong writing skills, along with friendly, customer-focused attitude and be organized and detail-oriented. Excellent verbal and written communication skills required, and can maintain security of both technical equipment and information at all times. Ability to adapt to emerging technologies.

Preferred: Programming skills a plus.

PHYSICAL REQUIREMENTS

Required: Ability to operate a keyboard. Frequent use of a computer monitor is required.

This is a part-time position. Employees must commit to work at least 15-20 hours per week during business hours (M-F 8-5).