Resident Services Coordinator
Euclid, OH Property Management
Job Type

Fairstead is hiring a Community Social Worker to provide support and referral services to a population of residents in subsidized multifamily properties. They will monitor the resident’s living conditions and help maintain and improve their quality of life.

What’s in it for you?

  • Generous employer contribution for Medical and Dental through United Healthcare
  • Employer Paid Vision Plans
  • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
  • 13+ paid Holidays
  • 15 days of PTO
  • 7 Sick days
  • Employer Paid Life Insurance
  • Flexible Spending Account
  • Nationwide Pet Insurance
  • Disability Insurance
  • Laser Correction Discount
  • Employee Discounts on appliances, apparel, and more!


  • Work collaboratively with residents to survey their interests in programming and related activities.
  • Host quarterly meetings with residents.
  • Develop an outcomes-based work plan for the community.
  • Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors.
  • Create a communications plan to inform residents of meetings, programs, and special events.
  • Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health.
  • Help facilitate voter registration drives.
  • Track and report on program effectiveness.
  • Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertification's.
  • Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues.
  • Provide crisis intervention support.
  • Provide fundraising support for grants, special events, and campaigns.
  • Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas.
  • Develop and execute or facilitate family development and parenting events for all populations.
  • Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements.
  • Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home.
  • Coordinate non-profit partners and community organizations programming on site or offsite
  • Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events.
  • Serve as resident liaison for community meetings and social services, programs, and events.
  • Identify issues and opportunity ongoing to better serve residents and support Fairstead’s mission.
  • Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events.
  • Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state and federal guidelines.
  • Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
  • Maintain consistent documentation of program activities, case management notes, and reports
  • Bachelor’s degree in liberal arts, social work or related field; Master’s in social work or related field preferred. LMSW preferred but not required. AmeriCorps and VISTA experience welcomed.
  • Demonstrated volunteer and community experience.
  • Bilingual in Spanish and English preferred.
  • Positive outgoing attitude and excellent customer service skills.
  • Proficient listener with excellent interpersonal skills, including tact and diplomacy.
  • Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi.
  • Able to effectively present and information and respond to questions from management, vendors, and associates.
  • Adhere to tight deadlines and quick turnaround for deliverables.
  • Ability to work collaboratively in a dynamic environment where adaptability is imperative.
  • Strong written and oral skills.