Who Is Christensen Group? 

Founded in 1952 and 100% employee-owned, Christensen Group is the largest locally owned, independent insurance and employee benefits agency in Minnesota. At Christensen Group, we treat our employees like people. We care about our clients; we care about the carrier partners, and we care about one another; professionally and personally. We are committed to understanding the businesses we serve and finding solutions that enable those businesses to grow. As an employee you are constantly learning and developing through on-the-job experiences to best serve your clients. 

What Does a Service Coordinator do?

As a Service Coordinator you are responsible for supporting the employee benefits team. This role will require a positive team attitude and support for all service areas. The focus for this role is to own administrative work for the team. 

Training

We believe in creating a safe and open learning environment for all employees. This means employees are encouraged to be curious, seek insurance designations to deepen insurance knowledge and be challenged with new growth opportunities.  

A role at Christensen Group Employee Benefits team gives you the chance to be a part of client’s key strategies to engage their team. Employee benefit plans are an important part of our client’s recruiting and retention of employees. Building benefit plans to stay competitive attractive will continue to evolve with the labor market, and this role will be dynamics to match our clients’ needs. 

Why Work for Christensen Group?

We are employee owned. A large part of our compensation package is the Employee Stock Ownership Plan (ESOP) which means we all have skin in the game. An ESOP is a retirement asset, like a 401(k) Plan but the difference is a 401k grows based on the stock market and our ESOP grows based on the work we contribute as a team. 

All ESOP eligible employees participate in an allocation of ESOP shares that are targeted at 15% of W-2 pay. In simple terms, Christensen Group adds shares equal to a dollar value into your ESOP retirement account every year. What we contribute is 5x more than the typical 3% employer 401(k) match. At Christensen Group we offer a comprehensive employee benefits package including medical, dental, vision, HSA (Health Savings Account), FSA (Flexible Spending Account), short-term/long-term disability, Life/AD&D insurance, Voluntary Life/AD&D insurance, 401(k), identity shield, and pet insurance. 

Most people spend most of their adult lives at their workplace — and we know that burning some energy is important during the day. So, when we built out our new office, we made sure to include some space for people to stay fit, blow off some steam and get their sweat on. This can be done in our Golf Simulator, the onsite gym, on the racquetball court, or on our walking treadmill desks. 

Core Duties and Responsibilities

· Manage a portion of a book of business for select accounts

· Stop gap/backup for turnover and growth  

· Assist with new hire onboarding 

· Back-office service team needs such as:   

   -  Building and printing benefit and new hire guides  

   -  EASE support- research, audit, accuracy  

   - Pre-RFP information gathering,  

   - Marketing/ spread-sheeting  

   - Brokerage builder system updates  

   - Compliance- obtaining Schedule As and working with 5500 vendors   

   - Carrier late payment notification- confirming with carrier that payment was received  

   - Publish monthly newsletter  

· Carrier coordination and communication- update contact sheet; gatekeep and schedule meetings. 

· Assist clients when needed, and provide additional support to various teams when apparent   

· Support agency directives in effectively managing agency/carrier relationships 

· High school diploma  

· 1 year administrative experience, preferably in a service and/or insurance role 

· Knowledge of group medical, dental, disability, life, voluntary products, COBRA, ERISA, FSA, HSA and HRA plans preferred 

· Knowledge of agency carriers, carrier/brokerage marketing and underwriting preferred 

· Understanding fully insured and self-insured products preferred  

· Proficiency in Microsoft Office (strong math and Excel background)  

· Excellent prioritization   

· Possess thorough, organized and detailed oriented approach to work, including effective problem-solving skills with minimal supervision  

· Ability to apply effective time management and self-management skills  

· Excellent communication skills – verbal and written  

· Willingness to work effectively in a team environment  

· Willingness and initiative to seek out and meet department needs  

· Ability to maintain confidential information  

· Ability to learn and understand a variety of issues, including client and staff needs related to human resources and benefits business  

· Minnesota Life and Health License preferred