TOA is seeking a highly effective Site Manager to provide leadership for two of our locations; Lebanon and Mt. Juliet. The TOA Site Manager provides critical leadership, cohesively bringing together all the functions of TOA, to help deliver outstanding orthopedic care for our patients. This person will build strong working relationships with our physicians, manage a team of dedicated and focused clinical and non-clinical staff, and partner with our revenue cycle to achieve clinical and organizational goals.
This position will oversee Lebanon and Mt. Juliet, traveling to/from and between sites on a regular basis and as needed. The position reports directly to the Chief Operating Officer, is a member of the TOA Management Team, and is a peer to several other Site Managers who lead TOA’s clinics throughout the TOA service area.
Specifically, the Site Manager will focus on:
- Patient Care. First and foremost, the Site Manager ensures an optimal patient experience by making sure the clinic is operating empathetically, effectively, and efficiently. Success is measured in terms of patient satisfaction, patient volume, and longevity, reduced operational issues, and increased growth and productivity.
- Physician Relations. Develops and maintains effective working relationships with our providers to help them deliver excellent care. This includes active and regular interaction to ensure the physicians and physician assistants on a broad range of issues; Evaluate and manage clinic and surgical schedules to maximize efficiency and meet patient needs and manage and coach provider-staff interactions and/or provider-patient interactions.
- Clinic Operations. Ensures effective and efficient operations by promoting best practices in terms of clinic workflow and adherence to procedures and practices. Capably analyzes operations and business unit results, identifies trends and issues in performance, develops recommendations for improvement, and implements change to enhance operations and patient care.
- Employee Performance Management. Motivates, directs, and manages the performance of clinical and non-clinical staff to achieve identified organizational and site-based goals. This includes goal setting, performance evaluation, coaching and counseling for continuous improvement, and talent acquisition activities, and other activities that are geared toward achieving a high performing, highly engaged workforce.
- Organizational Leadership. Provides strong leadership on-site, as a source of guidance and direction for clinical and non-clinical staff, but also as a valued and trusted colleague and advisor for physicians and providers. Works with TOA stakeholders to enhance business development and growth. May provide project management or serve ad-hoc team member for short-term initiatives.
The ideal candidate possesses a wide range of leadership and management skills and experiences, including:
- Essential to this role is demonstrated success leading a fast-paced, high-performing clinic, and experience leading an orthopedic clinic is strongly preferred. This would include use of mid-level providers to augment clinical operations and ancillary services such as DME, X-ray, and MRI.
- Ideal candidate will have successful experience managing multiple clinic sites, with a high degree of organization and focus. Should have a working knowledge of hospital / surgical center / clinic / revenue cycle interactions and operations.
- Providing leadership across numerous organizational levels, specifically with success in working directly with physicians, sometimes in a direct and candid, but always professional demeanor.
- Demonstrated success in being able to educate, influence, and motivate up and down the organizational structure to ensure the highest levels of care and achievement of goals and objectives.
- Passionate about helping people including TOA patients, families, and colleagues, with a dedication to continuous improvement.
- Demonstrated success in diagnosing problems, identifying possible solutions, arriving at effective strategies and successful change implementations.
- Ability and willingness to assist clinic staff whenever and whatever the need is, such as patient access, rooming patients, managing through facilities issues, etc.
- Excellent knowledge of EMR systems (fluency in NextGen is a plus), as well as revenue cycle operations.
- Bachelor’s degree, preferably in business or healthcare administration, or commensurate experience is required,
- Functional knowledge of Microsoft products including Word, Excel, and PowerPoint.
- Must have reliable transportation to travel to/from and between sites as needed.
TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.