Position Summary:

The Campus Operations Manager will be responsible to the effective and successful management of the daily operations for the campus and provide high-level support to the Campus Pastor. This will be done by conducting research, preparing statistical reports, handling information requests, event coordinating, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Set strategic goals and deadlines for the department. Create, oversee and maintain campus budget. Acquire, distribute and store supplies. Analyze internal processes identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and stewardship. Oversee team members. This position reports directly to the Campus Pastor.

Essential Duties and Responsibilities:

Administrative Support to Campus Pastor

• Maintains calendar and appointments including meetings, events, speaking engagements, conferences, and coordinates travel as well as managing email for the Campus Pastor. 
• Assists with creating and managing Campus budget.
• Assists with creating Campus Strategic Plans. 
• Provides recommendations and proposed solutions to Campus-wide issues.
• Prepares agenda/sends out minutes for weekly team meetings.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Manage Campus Pastor email inbox.
• And other duties as assigned as directed by Campus Pastor.

Office Management

• Manages the day-to-day operations of the office to ensure operational efficiency.
• Reports any equipment malfunctions to the proper maintenance company or completes an internal tech request.
• Direct liaison with Facilities Department for janitorial and maintenance concerns.
• Manages the “overall” campus calendar – events, deadline dates, etc.
• Performs general office duties, such as filing, mailing, copying, typing, organizing, answering phones, executing projects and other assigned tasks.
• Assists with incoming phone calls, greets and screens visitors in a professional and pleasant manner that demonstrates a sincere interest in the individual when needed.
• Creates a welcoming environment to ensure that visitors are attended to and valued.
• Communicates clearly by phone and direct interaction while properly screening visitors.
• Answers inquiries from the general public by utilizing all available resources and provides timely follow up as necessary.
• Manages petty cash distribution and reconciliation.
• Reconciles monthly Credit Card accounts for Campus Pastor and Campus.
• Liaison to outside vendors such as landlord, pest control, water delivery, and janitorial supplies.

Volunteer and Ministry Coordinating

• Manages and trains volunteers while maintaining positive relationships to encourage retention.
• Consult with customers to determine objectives and requirements for events such as meetings, conferences, funerals and weddings.
• Coordinate services for events, such as room reservations, facilities, catering, signage, displays, special needs requirements, printing and event security.
• Coordinate monthly Baptism Sundays.
• Responsible for food for Sunday volunteers, Campus Staff meetings, and other meetings on an as needed basis.
• Manages volunteer onboarding and LIFE Class communication and process in Fellowship One.
• Assist with daily “special guests” as a “Pastor on Call” providing prayer and clothing vouchers.
• Trains, supports and oversees volunteers for Sunday and special events.
• Responsible for conducting volunteer interviews for Administrative Campus Team Members. 
• Tracks and reports weekly service attendance as well as volunteer hours.

The above summary of duties represents the major tasks and responsibilities. This is not intended to be an exhaustive list of all responsibilities. Therefore, the individual may perform other related tasks under the direction of the Campus Pastor.

 Job-related Qualifications:

Education, Training, and Experience

• An associate’s degree or its equivalent with at least three years of experience assisting an executive or in a related area.

Job Skills, Knowledge, Abilities

• Ability to multitask, prioritize assignments, and provide excellent customer service. 
• Read, write, spell, and communicate clearly in English.
• Work productively, both independently and collaboratively with others.
• Follow verbal and written instructions.
• Ability to recognize and maintain confidentiality as appropriate.
• Spiritually mature while pursuing a deeper relationship with Christ.
• A  determined and motivated work ethic in all areas of administration.
• Must  possess strong time management and organizational skills and the ability to execute multiple projects simultaneously.
• Excellent note taking ability as well as the ability to organize them into concise thoughts that can be converted into instructional steps for other readers.
• Flexible in nature to handle other duties and special projects as needed.
• Demonstrated skills and techniques to recognize problems and apply timely and appropriate corrective actions. 
• Ability to think clearly under pressure and follow-through to ensure effective resolution. 
• Demonstrated ability to make independent decisions based on the vision and values of the Rock Church and the Department.
• Proven ability to interact in a consistently positive manner with external clientele, including applicants, volunteers, vendors, visitors and guests, using a high degree of tact, diplomacy, discretion, flexibility, respect and courtesy in gesture and speech. 
• Identifies and resolves problems in a timely manner; responds promptly to requests for service and works well in groups problem-solving situations; strong team player who meets commitments. 
• Strong attention to detail and accuracy, including excellence in oral and written communications to verbalize issues clearly, concisely, and competently in positive or negative situations.
• Must possess strong computer skills, including proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint). 
• Ability to be firm but gracious in dealing with staff and ministry leaders and others.
• Adapts to changes in the work environment, able to deal with frequent change, delays, or unexpected events with poise and professionalism.
• Ability to work in a high volume environment while maintaining solid productivity and quality of work.
• Self-motivated and flexible with strong organizational skills and the ability to work well with timelines and short deadlines.
• Active Listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Oriented, while actively looking for ways to help people.

Organizational and Spiritual Requirements:

• Demonstrate Christ-centered behavior at all times by treating people with dignity, respect, compassion and integrity.
• Utilize the principles of Matthew 18 and Ephesians 4:15 to resolve differences of opinion with others. 
• Successful completion of a thorough pre-employment references and background checks, which includes: social security verification, Local, State & Federal criminal conviction records search, national security database, and sex offender registry.
• Attendance at all mandatory meetings and events. This includes serving at Good Friday, Easter and Christmas services as well as the annual volunteer appreciation event.
• Member of the Rock Church (or willing to transfer membership to the Rock Church).
• Regular involvement in Rock Church activities, ministries and events.
• Signed acknowledgment of the Rock’s Statement of Faith.
• Ability to interpret and adhere to the Rock’s policies, procedures and employee handbook. 
• Be self-motivated and goal oriented, use good judgment, and be flexible and innovative.
• Professional attitude and demeanor.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Must be able to work independently, communicate effectively, and lift up to 25lbs (with or without assistance). This position also may require long periods of sitting, standing, walking, and hand/eye coordination for keyboard data entry and viewing data on a computer monitor. External and internal applicants, as well as position incumbents who are or become disabled, as defined under the American with Disabilities Act, must be able to perform the Essential Job Functions either unaided or with assistance of a “reasonable accommodation”, if such is determined, on a case-by-case basis.

Employment At-Will:

Employment at the Rock Church and Academy is “At-Will,” meaning either the Rock or the employee may terminate the employment relationship at anytime, for any reason, with or without advance notice. 

Nothing contained in this job description or any other communication (written or verbal) the employee received is intended to be, nor should it be, construed as a guarantee that employment or that any benefit will be continued for any period of time. Compensation information provided to an employee, whether stated in hourly, bi-monthly, annual, or other terms, is not intended nor does it constitute an employment contract or agreement for any specific period of time.

No manager, supervisor or employee of the Rock Church and Academy has any authority to enter into any agreement for employment for any specified period of time or to make any agreement for employment other than at-will.