The Account Representative is critical to developing good relationships with customers while receiving incoming customer calls, placing orders, and addressing and troubleshooting customer quality concerns.

Responsibilities:

• Manage multiple inbound and outbound phone calls and emails daily.
• Resolve product inquiries and quoting needs over the phone.
• Efficiently and accurately manage inbound quotes via online portals. 
• Review, audit and enter customer purchase orders. 
• Determine the nature of order changes and provide insight to customers and field sales agents.
• Receive and relay production, accounting, or shipping changes impacting orders. 
• Audit each return or request to arrive at cost and time efficient solutions to individual problems.
• Guide end users to solutions, depending on their needs.
• Use materials provided and industry knowledge to guide customers through troubleshooting and solution identification.
• Provide high quality customer service.
• Guide all incoming foot traffic.
• Follow safety and quality requirements. 
• Other duties as assigned  

• Excellent verbal and written communication skills, with proven negotiation skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite and related software 

Education and Experience:

• HS Diploma or GED required
• 2+ years of order management experience
• 2+ years of customer service experience
• Experience in the door or building industry is a plus