Dental Patient Services Representative
Wilmington, DE Dental Team
Job Type

WESTSIDE IS LOOKING FOR Dental Patient Services Representatives!


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.  

Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay  

Our Vision: Achieve health equity for all  

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. 

Responsibilities of the Dental Patient Services Representative

  1. Greet all patients
  2. Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
  3. Use two identifiers, name and date of birth, to verify patient identity
  4. Register and update current information in Dentrix, with proper spelling and verified information
  5. Verify patient’s insurance eligibility with the insurance carrier
  6. Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
  7. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
  8. Diligently manage schedule, adhering to the providers’ templates
  9. Contact referrals to setup appointments
  10. Assist in resolving any scheduling problems or rescheduling patients when needed
  11. Complete appointment reminder phone calls
  12. Answer telephone calls in professional manner and respond to the caller by providing correct information and/or taking the appropriate action(s)


  1. High school diploma or GED
  2. One year of work experience in a healthcare environment
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic dental or medical record software