JOB SUMMARY:

Provides a well-organized, efficient, and effective client assistance system that will provide initial and ongoing assistance to clients in residence. Responsible for the coordination and monitoring of operations and activities including enforcing policies and procedures, maintaining housekeeping standards, and coordinating volunteers.

1. Monitor the facility and conduct regular room inspections. Monitor the cafeteria during meals.

2. Maintain room assignments of residents. Complete batch sheets.

3. Assist clients with personal needs as requested

4. Enforce housekeeping standards with residents.

5. Ensure that the clients adhere to all policies and procedures of the program. Notify Social Work staff when clients violate policies and procedures. Exercise discretion in enforcing rules. Write up clients on rule violations.

6. Assist with the personal needs of clients. Relay client issues and concerns to the Director/Case Manager.

7. Assist with incoming telephone calls. Take phone messages for staff and or the residents.

8. Adhere to the strictest professional confidentiality.

10. Assist in the conservation of all Salvation Army resources.

11. Abide by all policies and/or procedures.

12. Monitor supplies and make recommendations for reorders.

14. Supervise the evacuation of residents during fire drills or fire emergencies.

 FULL TIME 5 DAYS A WEEK 3RD SHIFT (12 am - 8 am).

 PART TIME: FRIDAY-SUNDAY (12AM- 8AM)

OTHER RESPONSIBILITIES:

1. Assist Reception/Security or other staff as needed during crises.

2. Relieve other Resident Advisors during meal or break times.

3. Provide Data Entry for statistical information.

MATERIAL AND EQUIPMENT:

Keyboard, computer, printer, copier, fax machine, shredder, telephone.

MINIMUM QUALIFICATIONS REQUIRED:

EDUCATION AND EXPERIENCE:

Must possess a High School Diploma or GED certificate with one year’s experience in the human services field preferred. Work experience in a residential setting preferred.

LICENSES AND CERTIFICATION:

Valid driver’s license with a clean seven-year driving record (MVR required).

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of

- Computer fundamentals

- Community resources

Skills in

- Writing and speaking in English language

- Communicating in Spanish language is helpful

- Keyboarding / typing skills

- Good telephone communications

Ability to

- Organize work priorities

- Work well with homeless population

- Interact well with social work staff

- Handle multiple duties simultaneously

- Meet job attendance requirements as designated by day and shift (1/2 hr. unpaid meal - all shifts all days)

- Pass drug screening test requirement

- Interpret and implement programs to meet goals and objectives

MENTAL AND PHYSICAL ABILITIES:

Capable of understanding and interpreting the client's mission and its shelter programs.

Position requires a moderate amount of standing, stooping, reaching, bending, and lifting.

Ability to communicate effectively with other people.

WORKING CONDITIONS:

Position requires indoor office/shelter environment. The Client strives to have an environment free from the presence or use of alcohol, drugs, or controlled substances and is smoke free. Position may encounter stressful situations.