EXACTA Land Surveyors is one of the nation’s premier residential and commercial land surveying companies. Exacta provides services in Ohio, Illinois, Maryland, Virginia, Florida, and Texas. Services include all types of residential, commercial, construction and ALTA/NSPS surveys with a commitment of accurate and timely delivery to our clients. Our professional products provide an important component for real estate-type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents.

Liens Researcher Position Summary

This position is responsible for various tasks related to the Liens Production Department. Direct client engagement to perform lien search orders & estoppel reports for clients in the real estate industry. The work is performed in an office setting with moderate noise levels. Work schedule is Mon & Fri remote, Tues – Thur in office. This job may require the employee to stand, walk, sit; use hands; read; talk or hear. The employee must lift and/or move up to 10 - 25 pounds. Specific vision abilities include close vision.

This is a hybrid position. Team member will report to the office at 1500 W 3rd St, MZ130, Cleveland, OH 44113 a minimum of 3 days a week as scheduled by the supervisor. 

Liens Researcher Position Responsibilities

• First-line research and ordering of property account information from municipal agencies and other offices as required, including verifying client provided and in some cases procedural information
• Monitoring an open order work queue, following up on requests and assembling final products to meet client deadlines
• Raise issues/concerns to Supervisor and work together to resolve them in a timely manner
• Meet personal productivity, accuracy, and quality goals
• Provide a high level of internal and external customer satisfaction
• Adherence to Exacta’s policies and procedures
• Perform all duties as assigned to meet business needs in a safe, ethical, and professional manner

Liens Researcher Skills and Experience

• Minimum of high school diploma/GED diploma required; Associates / Technical Degree or higher preferred. 
• 1+ year of client/customer service experience
• Able to communicate and respond to questions in a professional and knowledgeable manner ensuring positive business outcomes; assertive problem-solver and action-oriented team player. Must have a relentlessly positive, flexible, do-whatever-it-takes attitude; must be fast on your feet, poised under pressure, and committed to client service
• Ability to balance the workload to accommodate demands of the job and exceed client expectations
• Proficient in the independent application and use of job-related software/e-technology/cloud-based solutions
• May require a valid Driver’s License and maintain appropriate Automobile Insurance
• Must be motivated and engaged. Creative thinking, critical thinking, and the ability to approach situations from multiple angles to obtain the necessary information is crucial

Company Benefits 

• Competitive Salary
• Medical/Dental/Vision Insurance 
• Company Sponsored Life & Disability Insurance 
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Health Savings Account 
• 401(k) with company match
• Seven Paid Holidays per calendar year 
• Paid Time Off 
• Pregnancy Related Leave

EXACTA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.