The Security Supervisor will oversee facility security to protect all company assets. The Security Supervisor may also manage and/or implement security protocols related to the storage of confidential information and documents. The supervisor may be assigned to a specific shift and may also work flexible hours and manage various projects according to the needs of the department. The supervisor manages and trains security officers who patrol and respond to security incidents throughout the park. Supervisors ensure that security officers complete incident reports as needed. The Security Supervisor reports to the Security Manager.

Essential Functions (Including, but not limited to):

• Conducts all activities in alignment with principles and integrity of GGP Parks.
• Interviews, hires, and trains security staff.
• Oversees the daily workflow, schedules, and assignments of security staff including security guards and dispatchers.
• Supervise, assign and evaluate the activities of shift personnel, ensuring adherence to department and park policies and procedures.
• Plan daily assignments and conduct daily briefing for security operations.
• Assess shift personnel and equipment needs.
• Monitor shift operations and work to resolve problems as they arise. Delegate specific tasks to security guards and department personnel and inform the Security Manager and Security Supervisors regarding potential problems/issues and recommend possible solutions.
• Evaluate, counsel and mentor shift personnel on job performance. Conduct staff performance evaluations annually and mentor security guards as needed.
• Prepares and conducts training for new hires and current staff including training on department and park policies and procedures and all related safety and security topics.
• Review security officer reports for authenticity.
• Performs other duties as assigned.

Duties/Responsibilities:

• Provides and/or implements security and security protocols for all assigned facilities and information systems.
• Takes proactive steps to provide a safe and secure working environment to team members and guests.
• Conducts regular walk-throughs and security inspections for assigned facilities.
• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Establish operational procedures for activities such as guarding and patrolling physical property, orienting and monitoring of personnel involved, and investigation of park related incidents.
• Confer with representatives of local government to ensure cooperation and coordination of park activities with law enforcement agencies.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Responsibilities include, but are not limited to: training team members, planning, assigning, and directing work; addressing complaints and resolving problems.
• Work on projects and tasks as assigned by the Manager.

Skills and Experiences:

• Extensive knowledge of security protocol and procedures.
• Excellent management and supervisory skills.
• Knowledge of verbal and non-verbal tactics to safety de-escalate volatile situations and communicate with all individuals.
• Strong written communication skills, including the ability to write accurate and detailed reports.
• Knowledge of security practices used in safeguarding persons and property. This includes a high degree of knowledge and skill in communications, access, alarms, and camera systems.
• Ability to provide training on security policies and procedures.
• Ability to work with confidential information.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Work environment: while performing the duties of this job, the employee may be exposed to weather conditions varied from very hot to very cold based on season. The noise level greatly varies based on attendance, programming, and location in park.
• Must be able to provide walking patrol of large areas of the park.
• Must be able to respond quickly to in park calls and emergencies.
• Must be able to walk/stand for long periods of time.
• The ability to frequently lift 50 pounds individually, and 100 pounds with assistance.

Computer Proficiency:

• Strong computer skills and proficiency with Microsoft Office suite.

Qualifications:

• Three years related leadership experience; or equivalent combination of education and experience.
• CLEET Certification and Licensing