Operations Manager
Williamstown, MA Production Management
Job Type

POSITION:   Operations Manager    

CLASSIFICATION:  Seasonal - Full Time

STATUS:   Exempt

REPORTS TO:   Director of Production and Operations

SUPERVISES:  Sound Staff 

LOCATION:   Williamstown, MA

COMPENSATION: $1100-$1400 Weekly 

HIRING TIMELINE: Applications to be accepted until filled with a priority application deadline of 2/2/2024. Application review and interviews to be conducted starting 2/5/2024 with an anticipated start date of 06/03/2024 and end date of 8/17/24.


The Williamstown Theatre Festival, renowned for its commitment to artistic excellence, is seeking a dynamic and experienced professional to join our team as the Operations Manager for the 2024 Season. As a department head within the production department, this position offers an exciting opportunity for an individual to lead and mentor a team of talented staff. 

Reporting to the Director of Production and Operations, the Operations Manager will oversee the day-to-day operations of the Festival and be a primary point of contact for all work needed to support the logistics of operating the summer festival. This position will begin remotely on a part-time basis on March 3rd. 


Daily Operations and Execution:

  • Coordinate the logistics of the day-to-day operations of the Festival and collaborate with all departments to ensure their workplace needs are met. 
  • Responsible for the setup and preparation of accommodations for artists, ensuring that their living spaces are fully equipped per union rules. 
  • Facilitate the weekly distribution and collection of linens for equity members and work with Company Management to address any specific housing needs of the artists. 
  • Oversee the installation of any items that require attaching to any building’s infrastructure or approval/permits from Williams College or the Town of Williamstown. This is inclusive of directional signage, marketing banners, site protection, and others. 
  • Facilitate the load in and strike of seasonal offices on the Williams College campus. 
  • Coordinate the use of festival vehicles including maintenance, arranging any rental vehicles, staff reservations, operating vehicles, and tracking expenses of the fleet. 
  • Receive and accept all mail and package deliveries to the Williams College campus and deliver to the appropriate departments. Work in conjunction with the Business Office to retrieve mail from the Festival’s PO box. 
  • Manage any first aid material needs including but not limited to, DOT certification process, respirator fit tests, eyewash stations, first aid stations, coordinate first aid/CPR training sessions, and the purchasing of PPE.
  • Organize and oversee the cleaning schedules for both private housing units and dormitories, ensuring they are maintained to high standards as required.

Team Leadership:

  • Lead the hiring process for all Operations department staff.
  • Supervise and lead the operations team, providing guidance and support to ensure a collaborative and efficient working environment.
  • Provide training and mentorship to operations team members, fostering a culture of continuous learning and skill development through reviewing and editing paperwork, providing guidance on best practices, and sharing professional experience.


  • Attend the preseason and postseason facilities walkthroughs with Williams College. 
  • Set weekly working hours for Operations department staff, coordinate overtime needs and time off requests, and manage weekly staff hours approval. 
  • Track Operations department budgets, materials purchasing, and any required equipment maintenance.
  • Ensure that safe working practices are maintained in any facilities used by the Operations department staff. Follow all festival safety protocols. 
  • Partake in season debrief meetings and create documentation of notes that will better serve the position and sound department next summer.
  • Customarily and regularly directs the work of two or more other employees, and whose suggestions and recommendations as to the advancement, promotion, or any other change of status of other employees are given particular weight.


  • The Williamstown Theatre Festival does not require a specific number of years of experience or have a minimum for educational credentials. 
  • Proven experience in operations management, preferably in a hospitality, events, or theater setting.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Strong leadership and management skills, with a track record of building and leading successful teams.
  • Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and timelines.
  • Must be able to work long shifts on feet.
  • An essential function of this job is in-person work in Williamstown, MA.
Salary Description