Assistant Box Office Manager
Williamstown, MA Audience Engagement
Job Type

POSITION:   Assistant Box Office Manager


STATUS:   Exempt

REPORTS TO:   Box Office Manager, with department supervision by the Director of Audience 


SUPERVISES:  Box Office Associates, Audience Engagement Assistants

LOCATION:   On-site in Williamstown, MA

COMPENSATION: $1,000 per week

HIRING TIMELINE: Applications to be accepted until position is filled with a priority application 

deadline of February 16. Application review and interviews to be conducted starting February 20, with an anticipated start date of May 6 and an end date of August 17.

Job Summary

The Assistant Box Office Manager serves as one of the most public-facing members of the Williamstown Theatre Festival team and assists the Box Office Manager in fulfilling all the day-to-day operations of the seasonal Box Office. Reporting to the Box Office Manager, with department supervision by the Director of Audience Engagement, the Assistant Box Office Manager assists the Audience Engagement team in creating a patron-centric welcoming environment at the Festival. 

Primary Responsibilities and Expectations

  • Assist in managing the seasonal Box Office operations at the Festival:
    • Facilitating ticketing requests—selling and exchanging tickets by phone, email, and in-person and providing patrons with unparalleled customer service
    • Running house, performance, and end of day reports, as well as providing cash/daily receipts reconciliation for the Business Office
    • Processing House Seats, Press, Community, and Company ticket requests, as needed
  • Oversee check-in for Fridays@3, as well as other smaller ticketed projects, as needed
  • In conjunction with the Box Office Manager, supervise the Box Office Associates
  • Accurately collect and process data in the Salesforce CRM (Customer Relationship Management) platform PatronManager, as well as the Google suite
  • Create and send all pre-performance emails for Fridays@3 to patrons
  • Assist patrons during performances with questions, directions, will call, ticket scanning, and seating, as needed
  • Assist House Management, when needed
  • Load-in and load-out the Box Office and Front of House operations at the beginning and end of the season, and help update the Box Office Department manual
  • Support activities and projects of the Marketing & Communication department, as needed
  • Exercise discretion and independent judgment with respect to matters of significance
  • Customarily and regularly directs the work of two or more other employees, and whose suggestions and recommendations as to the advancement, promotion, or any other change of status of other employees are given particular weight.
  • Embrace the Festival’s commitment to EDIA and Anti-Racism by actively participating in and encouraging behaviors among staff members that exemplify respect; interrupting microaggressions and other behaviors that hinder our EDIA and Anti-Racism efforts; engaging in the diversification of the workforce; demonstrating a degree of cultural competency that encourages healthy relationships with all company members
  • Adhere to all Festival safety protocols
  • Must be able to lift at least 25 pounds
  • Must be able to work on feet and stand for long periods of time
  • Other duties as assigned

Preferred Qualifications

  • Previous customer service and supervision experience
  • Familiarity with a Point of Sale or Customer Relationship Management (CRM) system
  • Proficiency with Microsoft Office and Google Suite
  • Clear communication/interpersonal skills
  • Great problem-solving capability
  • Strong initiative
  • Comfort working in a strong sales environment and handling/counting cash
  • Ability to gracefully balance competing priorities under pressure
  • Keen eye for detail
  • Can-do attitude and sense of humor
  • Passion for the performing arts and the development of its audiences and promotion of its work
Salary Description