Box Office Associate
Williamstown, MA Audience Engagement
Job Type

POSITION:   Box Office Associate


STATUS:   Non-Exempt

REPORTS TO:   Box Office Manager and Assistant Box Office Manager, with department 

supervision by the Director of Audience Engagement


LOCATION:   On-site in Williamstown, MA


HIRING TIMELINE: Applications to be accepted until position is filled with a priority application 

deadline of February 16. Application review and interviews to be conducted starting February 20, with an anticipated start date of May 13 and an end date of August 17.

Job Summary

The Box Office Associates serve as two of the most public-facing members of the Williamstown Theatre Festival team and assists Box Office Management in fulfilling all the day-to-day operations of the seasonal Box Office. Reporting to the Box Office Manager and Assistant Box Office Manager, with department supervision by the Director of Audience Engagement, the Box Office Associates assist the Audience Engagement team in creating a patron-centric welcoming environment at the Festival. 

Primary Responsibilities and Expectations

  • Administer the seasonal Box Office operations at the Festival:
    • Facilitating ticketing requests—selling and exchanging tickets by phone, email, and in-person and providing patrons with unparalleled customer service
    • Assist patrons with questions and directions
    • Handle will call at performances
  • Accurately collect and process data in the Salesforce CRM (Customer Relationship Management) platform PatronManager, as well as the Google suite
  • Load-in the Box Office and Front of House operations at the beginning of the season, as well as help the department strike at the end of the season
  • Support activities and projects of the Marketing & Communication department, as needed
  • Embrace the Festival’s commitment to EDIA and Anti-Racism by actively participating in and encouraging behaviors among staff members that exemplify respect; interrupting microaggressions and other behaviors that hinder our EDIA and Anti-Racism efforts; engaging in the diversification of the workforce; demonstrating a degree of cultural competency that encourages healthy relationships with all company members
  • Adhere to all Festival safety protocols
  • Must be able to lift at least 25 pounds
  • Must be able to work on feet and stand for long periods of time
  • Other duties as assigned

Preferred Qualifications

  • Previous customer service experience
  • Familiarity with a Point of Sale or Customer Relationship Management (CRM) system
  • Proficiency with Microsoft Office and Google Suite
  • Clear communication/interpersonal skills
  • Strong initiative
  • Comfort working in a strong sales environment and handling/counting cash
  • Ability to gracefully balance competing priorities under pressure
  • Keen eye for detail
  • Can-do attitude and sense of humor
  • Passion for the performing arts and the development of its audiences and promotion of its work
Salary Description