House Manager
Williamstown, MA Audience Engagement
Job Type

POSITION:   House Manager


STATUS:   Exempt

REPORTS TO:   Director of Audience Engagement

SUPERVISES:  Assistant House Manager, Audience Engagement Assistants, and Volunteer 


LOCATION:   On-site in Williamstown, MA

COMPENSATION: $1,000 per week

HIRING TIMELINE: Applications to be accepted until position is filled with a priority application 

deadline of February 16. Application review and interviews to be conducted starting February 20, with an anticipated start date of June 12 and an end date of August 17.

Job Summary

The House Managers serve as two of the most public-facing members of the Williamstown Theatre Festival team and are responsible for the smooth operation of the house (both the lobby and audience seating area) during the run of multiple productions in the season. Reporting to the Director of Audience Engagement, the House Managers assist the Audience Engagement team in creating a patron-centric welcoming environment at the Festival. 

Primary Responsibilities and Expectations

  • Oversee the seasonal Front of House operations at the Festival:
    • Welcoming and greeting the public to the theater and overseeing their safety and well-being before, during, and immediately after the performance.
    • Providing unparalleled customer service in assisting patrons during performances with questions, concerns, ticket scanning, and seating, including offering special assistance to people with disabilities
    • Scheduling, training, and supervising 150+ volunteer ushers
    • Creating and sending house performance reports after each performance
  • Oversee the set-up and break down of lobby and lawn furniture before and after the performances, as well as ensure the general safety/cleanliness of audience areas
  • Supervise the Assistant House Manager and Audience Engagement Assistants
  • Adhere to performance schedule timelines and communicate with Stage Management and Box Office during pre-show, performance, and post-show period
  • Manage emergency protocol and training for all Front of House staff
  • Accurately collect and process data in the Google suite
  • Load-in the Front of House operations at the beginning of the season, as well as help the department strike at the end of the season
  • Update the House Management Department manual
  • Exercise discretion and independent judgment with respect to matters of significance
  • Customarily and regularly directs the work of two or more other employees, and whose suggestions and recommendations as to the advancement, promotion, or any other change of status of other employees are given particular weight.
  • Embrace the Festival’s commitment to EDIA and Anti-Racism by actively participating in and encouraging behaviors among staff members that exemplify respect; interrupting microaggressions and other behaviors that hinder our EDIA and Anti-Racism efforts; engaging in the diversification of the workforce; demonstrating a degree of cultural competency that encourages healthy relationships with all company members
  • Adhere to all Festival safety protocols
  • Must be able to lift at least 25 pounds
  • Must be able to work on feet and stand for long periods of time
  • Other duties as assigned

Preferred Qualifications

  • Previous customer service and management experience
  • Familiarity with a Point of Sale or Customer Relationship Management (CRM) system
  • Proficiency with Microsoft Office and Google Suite
  • Clear communication/interpersonal skills
  • Great problem-solving capability
  • Strong initiative
  • Comfort working in fast-paced environment
  • Ability to gracefully balance competing priorities under pressure
  • Keen eye for detail
  • Can-do attitude and sense of humor
  • Passion for the performing arts and the development of its audiences and promotion of its work
Salary Description