Assistant House Manager
Williamstown, MA Audience Engagement
Job Type

POSITION:   Assistant House Manager


STATUS:   Non-Exempt

REPORTS TO:   House Managers, with department supervision by the Director of Audience 


SUPERVISES:  Audience Engagement Assistants and Volunteer Ushers

LOCATION:   On-site in Williamstown, MA


HIRING TIMELINE: Applications to be accepted until position is filled with a priority application 

deadline of February 16. Application review and interviews to be conducted starting February 20, with an anticipated start date of June 12 and an end date of August 17.

Job Summary

The Assistant House Manager serves as one of the most public-facing members of the Williamstown Theatre Festival team and assists the House Managers in ensuring the smooth operation of the house (both the lobby and audience seating area) during the run of multiple productions in the season. Reporting to the House Managers, with department supervision by the Director of Audience Engagement, the Assistant House Manager assists the Audience Engagement team in creating a patron-centric welcoming environment at the Festival. 

Primary Responsibilities and Expectations

  • Assist in managing the the seasonal Front of House operations at the Festival:
    • Welcoming and greeting the public to the theater and overseeing their safety and well-being before, during, and immediately after the performance.
    • Providing unparalleled customer service in assisting patrons during performances with questions, concerns, ticket scanning, and seating, including offering special assistance to people with disabilities
    • Scheduling, training, and supervising 150+ volunteer ushers
  • In conjunction with the House Managers and Audience Engagement Assistants, oversee the set-up and break down of lobby and lawn furniture before and after the performances, as well as ensure the general safety/cleanliness of audience areas
  • Assist in supervising the Audience Engagement Assistants
  • Act as the House Manager for Fridays@3 Readings
  • Act as Lobby Liaison during all other performances, as well as assisting the House Manager(s) with balcony seating
  • Oversee Gift Shop and merchandise maintenance during performances, including daily sales reporting and cash flow/receipts reconciliation
  • Accurately collect and process data in Square and the Google suite
  • Oversee the Assistive Listening Device check-out process at performances, and help Audience Engagement Assistants troubleshoot issues with patrons
  • Load-in the Front of House operations at the beginning of the season, as well as help the department strike at the end of the season
  • Update the House Management Department manual
  • Embrace the Festival’s commitment to EDIA and Anti-Racism by actively participating in and encouraging behaviors among staff members that exemplify respect; interrupting microaggressions and other behaviors that hinder our EDIA and Anti-Racism efforts; engaging in the diversification of the workforce; demonstrating a degree of cultural competency that encourages healthy relationships with all company members
  • Adhere to all Festival safety protocols
  • Must be able to lift at least 25 pounds
  • Must be able to work on feet and stand for long periods of time
  • Other duties as assigned

Preferred Qualifications

  • Previous customer service and supervision experience
  • Familiarity with a Point of Sale or Customer Relationship Management (CRM) system
  • Proficiency with Microsoft Office and Google Suite
  • Clear communication/interpersonal skills
  • Great problem-solving capability
  • Strong initiative
  • Comfort working in a strong sales environment and handling/counting cash
  • Ability to gracefully balance competing priorities under pressure
  • Keen eye for detail
  • Can-do attitude and sense of humor
  • Passion for the performing arts and the development of its audiences and promotion of its work
Salary Description