Description
Job Summary
The IT Helpdesk Technician provides timely in-house technical support for users of the bank’s computer hardware and software to ensure productivity. IT helpdesk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
Requirements
Responsibilities and Duties
- Take initial telephone or email inquiries
- Troubleshoot relatively simple hardware, software, or networking issues
- Recognize and escalate more difficult problems to an appropriate team member
- Install, modify, and repair computer hardware and software
- Clearly articulate technical solutions
- Create clear concise technical manuals
- Follow strict adherence to security policies
- Provide remote assistance to users not located in the central office
- Ensures BSA compliance by reading and being familiar with the BSA/AML program/policy; following all BSA/AML/OFAC policies and procedures; and completing all BSA/AML/OFAC related online courses.
- Other duties and functions as necessary
Qualifications and Skills
- 1-2 years in an IT related role
- Associates degree or completion of IT coursework at a technical school
- Previous experience in the financial industry is highly encouraged, but not required.
- Strong understanding of technology, including various hardware, software, and networking systems.
- Advanced Microsoft Office skills
- Exhibit a strong work ethic with honesty in all aspects of position
- A self-starter with the ability to multi-task
- Ability to work independently as well as with a team
- Passionately seek ways to succeed; go beyond the call of duty
- Stable and poised under pressure
- Communicates well one-on-one, in small or large groups
- Exhibits energy with a strong desire to achieve
Cogent Bank is an Equal Opportunity Employer