Regional Relationship Manager, Australia
Fully Remote Sydney, Australia

Reports to

Sales Director AUS|PAC

Key Partnerships

Sales, Product, Customer Success, Marketing, Customers/Partners

Mission & Vision

 Join us at the forefront of revolutionizing the vehicle buying and ownership journey with groundbreaking AI technology! At Impel, we're not just transforming the game – we're leading a revolution. Our mission is to completely reshape the automotive landscape by unleashing the power of AI-driven digital engagement. Imagine a world where dealers don't just sell cars but become trusted advisors, guiding customers through a personalized, seamless buying experience tailored to their preferences and needs. We transform the entire vehicle buying and ownership experience by harnessing the full potential of AI-powered digital engagement technology. Impel's fully integrated platform leverages the industry’s most powerful Large Language Models (LLMs) and generative AI to enable vehicle retailers of all types and sizes to engage, educate, and influence consumers at every touchpoint in the customer lifecycle.

Job Summary

As a State Manager, you'll be our champion, our evangelist in this transformative journey. You won't just manage accounts – you'll be a driving force behind a paradigm shift in how dealerships communicate and engage with customers. You'll empower dealerships to move beyond traditional sales tactics and embrace customer-centric solutions that align with modern buying behaviors. Your role will be to inspire and equip our clients to not just meet but exceed customer expectations, turning every interaction into an opportunity for connection and conversion.  To be successful, you should be organized, a strategic thinker, excel at communication, and follow up to get the job done.  Are you ready to be a pioneer in reshaping the future of automotive retail? Join us, and together, let's lead the charge towards a new era of customer-centric car buying experiences!

Our Values 

Relationships – We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.

Grit – We approach every activity and opportunity with tenacity and tireless execution.    

Results – We achieve success for our partners and take personal accountability for everything we do.  

Energy – We never settle, we constantly seek out new ideas with ambition and enthusiasm.

Inventiveness – We lead with curiosity, which drives us towards continuous learning and innovation.

Passion – We share an entrepreneurial spirit that inspires us to go above and beyond everything we do. 

Essential Functions of the Job 


  • Prospecting: Identify and target potential customers through various channels, including cold calling, networking, and industry events. 
  • Account Management: Identify and cultivate strong relationships with key stakeholders within your portfolio, demonstrating value through regular reviews, business goal alignment and responsive action to all raised challenges.
  • Consultative Selling: Understand customer pain points and business objectives to provide tailored software solutions and demonstrate the value proposition. 
  • Product Knowledge: Maintain in-depth knowledge of our software products, staying up-to-date with updates and enhancements. 
  • Sales Presentations: Conduct compelling product demonstrations and presentations to potential clients, showcasing how our software meets their specific needs. 
  • Relationship Building: Cultivate and nurture relationships with prospects to convert them into long-term, satisfied customers. 
  • Sales Pipeline Management: Keep accurate records of customer activities and opportunities using our CRM system and manage the sales pipeline effectively. 
  • Negotiation and Closing: Negotiate terms and close deals, meeting or exceeding sales targets. 
  • Market Research: Stay informed about industry trends, competitive products, and emerging technologies to maintain a competitive edge. 
  • Market Feedback: Provide customer insights to Product teams for new features, functionality, and enhancements 
  • Perform other related duties such as participating in various projects or initiatives.



  • Strong business acumen and strategic thinker who is comfortable using data & insights to grow relationships by identifying and solving problems
  • Motivated and comfortable working remotely as well as on the road or in the field, with a positive, customer first attitude. 
  • Effectively work cross-functionally and with a wide range of people with different skill sets
  • Excellent organisational, interpersonal, and communication (written and verbal) skills
  • Proven ability to set clear and deliverable goals – demonstrate tenacity and a commitment to deliver and be accountable for results
  • Exceptional time management skills with the ability to handle multiple projects simultaneously
  • Ability to work in a fast-paced environment while solving problems quickly and creatively, with the ability to learn quickly and adapt to change.
  • Proven track record in software sales.
  • Proficient in Microsoft Office Suite and G-Suite.

Additional Requirements:

  • Up to 40% travel.
  • Undergraduate degree preferred or 3-5 years of relevant work experience.
  • Knowledge of the Automotive Software Industry preferred.