Assistant Community Manager
Jacksonville, FL Property Management
Job Type
Full-time
Description

  

Fairstead is looking for an Assistant Community Manager to assist and support the planning, implementation, and managing of the community's daily operations.

 

Responsibilities:

  • Assists the Property Manager in ensuring compliance with all aspects of the HUD 4350.3 Handbook.
  • Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
  • Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
  • Documents lease violations and coordinate evictions.
  • Promotes resident satisfaction and retention by responding to questions, complaints, and requests in a timely manner. Taking appropriate action to resolve and address service issues.
  • Ensures the property’s maintenance team members respond and complete resident service requests.
  • Assisting tenants with requests, questions, problems, and complaints.
  • Alerting staff of move-ins, move-outs, and any emergencies.
  • Provide excellent customer service and display a courteous and professional attitude toward all residents and visitors.
  • Responsible for regularly tracking arrears and following up with tenants per the company policy.
  • Oversee the lease renewal program for an appropriate retention rate.
  • Works within the house legal team to track the status of rent payments.
  • Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
  • Create purchase orders in Yardi.
  • Answer phone calls, messages, and emails promptly, within a few hours but never to exceed 24 hours.
  • Perform or assist with any operations as required to maintain workflow and meet schedules.

Benefits:

  • Generous employer contribution for Medical and Dental through United Healthcare.
  • Employer Paid Vision Plans.
  • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
  • 13+ paid Holidays.
  • 15 days of PTO.
  • 7 Sick days.
  • Employer Paid Life Insurance.
  • Flexible Spending Account.
  • Nationwide Pet Insurance.
  • Disability Insurance.
  • Laser Correction Discount.
  • Employee Discounts on appliances, apparel, and more.
Requirements
  • Two (2) years of experience in affordable housing leasing or property management.
  • Knowledge and experience in the local residential market.
  • Experience with EIV and Yardi.
  • Proficient in Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • Great Customer Service skills.
  • Able to learn and work with property management applications.
  • Quick learner and great attitude.

Overview:


Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Maryland, and South Carolina, Fairstead oversees a $7.8 billion portfolio in assets and identified pipelines and owns and manages more than 170 communities across 28 states. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, marketing, and property management. Fairstead also implements some of the industry’s most proactive sustainability, resiliency, and community impact programs to foster positive social, economic, and environmental change. In 2022, the company launched Fairstead Ventures, a proptech investment initiative dedicated to fundamentally changing the standards in the housing industry with a focus on energy and decarbonization. 

 

Fairstead’s primary mission is to provide high-quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design, construction, energy, sustainability, property management, and social services. With a long-term commitment to its residents, communities, and partners, the Fairstead team stands out by: 

  • Listening to and understanding the needs of its residents, communities, partners, and stakeholders alike. 
  • Developing and preserving high-quality affordable housing in an innovative and sustainable fashion. 
  • Creating a positive social and environmental impact within the properties and communities it serves.  

Fairstead’s Core Values:

  • Empathy 
  • Innovation 
  • Entrepreneurship 
  • Determination 
  • Integrity