A Client Preparedness Coordinator serves as a liaison between SBP’s Prepare Program and Build Program by leading preparedness campaigns at assigned Operating Sites. As localized disaster preparedness experts, Preparedness Coordinators are tasked with executing community-wide preparedness engagements and working with SBP’s past and current clients to increase their knowledge and capacity to make more informed disaster preparedness decisions.

The following locations are hiring for this position:

New Orleans, LA

Lakeland, FL

San Juan, PR (Spanish & English language fluency are required for this location)

Essential Functions of Position:

• Deliver preparedness and disaster resilience trainings and execute community-wide engagement events at assigned Operating Sites.
• Conduct outreach activities with the goal of developing partnerships to collaborate on preparedness and readiness initiatives and expand reach throughout the local community.
• Accurately document and track records, including resource distribution, attendance/participation at engagements, post-engagement feedback, and outreach and partnership development with strong attention to detail through the use of software such as Canva, Google Sheets, Salesforce, and Form Assembly.
• Work with Volunteer Coordinators to engage with previous volunteers and groups by regularly communicating about upcoming preparedness trainings and events.
• Customize preparedness materials to be specific with local information and resources.
• Distribute disaster preparedness resources to current and past SBP clients.
• Assist current and past SBP clients with the creation of preparedness plans and linking them with additional external resources as needed.
• Collaborate with Client Service Coordinators to embed preparedness information into the client service process and provide support and tracking of engagement by meeting regularly to discuss progress.
• Meet regularly with the Prepare Team Supervisor to discuss goals, priorities, professional development, and any other issues and be open to regular coaching and feedback.
• Participate in outreach and planning for preparedness special events that support the goals of the AmeriCorps project.
• Support fundraising efforts that meet the goals of the AmeriCorps project. (This will account for less than 10% of a member’s total hours.)
• Adhere to SBP’s Construction Manual and Safety Protocol and participate in regular safety training

 Knowledge, Skills, and Qualifications Required:

• Must be fully vaccinated against COVID-19 in accordance with CDC guidelines and recommendations and able to provide documentation of vaccination status prior to engaging in SBP's AmeriCorps Program.
• Be at least 17 years of age or older.
• Have a high school diploma or its equivalent
• Be a citizen, national, or lawful permanent resident alien of the United States
• Satisfy the National Service Criminal History Check eligibility criteria pursuant to 45 CFR 2540.202.
• Strong interpersonal skills, including active listening. 
• Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
• Ability to clearly communicate needs and expectations to people of various backgrounds.
• Demonstrated problem-solving skills. 

PM22