Account Executive II - Hybrid Remote
WFH Flexible Spring Lake, MI
Job Type

The Account Executive II initiates contact with existing and potential customers and sells appropriate product and educates the customer where necessary to meet their needs and promote customer satisfaction. This role is responsible for meeting and exceeding Key Performance Indicators (KPI) as assigned to meet Garrison's goals. This position requires some travel to tradeshow, seminars, and other events with the expectation of at least 3 events annually.


  •  Manages assigned accounts and maximizes inbound (IB) calls by cross-selling and up-selling products. 
  •  Completes business-to-business (B2B) sales calls to current, former, and prospective customers to meet and exceed trimester (TM) objectives. 
  •  Develops relationships with key contacts and decision-makers through outbound and inbound calls while offering new and existing products.   
  •  Educates key contacts and decision-makers on product usage, ratings, safety, and performance.
  •  Processes customer orders accurately and ensures quality customer service by resolving and documenting customer complaints and returns.
  •  Ensures accuracy of customer data in the Customer Relations Management (CRM) database by confirming and updating profiles when taking orders or making outbound (OB) calls.
  •  Provides live product demos and educates potential customers in a virtual environment.
  •  Acts as company representative at several annual trade shows, seminars, and other networking events. 
  •  Performs other related duties as assigned. 


  • Bonus Program
  • Paid Time Off
  • 401(k) with Profit Sharing Element
  • Health Insurance - 3 Plans to Choose From
  • Dental Insurance
  • Health Savings Account Includes Annual Deposit from Garrison 
  • Flexible Spending Account
  • Vision Insurance
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Accident and Critical Illness Insurance
  • Shift Differential (on applicable jobs)
  • Volunteerism Paid Time Off
  • Employee Assistance Program
  • Professional Development Program
  • Referral Program
  • Inventor Bonus Program
  • Tuition Reimbursement
  • No Cost Access to On-Site Fitness Room
  • Wellness Incentives including Gym Membership Reimbursements

Why Join Garrison?:

  • Family-owned / Family-values / Purpose-driven
  •    We are a family-owned, debt-free, stable company in business for over 25 years.
  •    We place high-focus on living our core values of teamwork, determination, quality, and continuous improvement.
  •    We pursue a vision of innovating dentistry to restore healthy smiles worldwide.
  •    Garrison plans to more than triple its revenues within the next 10 years.
  • Highly-engineered medical products from complex manufacturing
  •    We design and manufacture highly-engineered medical devices for dentists worldwide.
  •    We place significant investments in innovation and technology.
  •    Our products are protected by intellectual property and verified manufacturing processes that push the limits of metal-  forming and injection-molding.
  • Market Leader
  •    Garrison is a market leader for one of the most popular and reliable restorative dentistry procedures.
  •    Our products are sold in 150 different countries.

Required Skills/Abilities: 

• Demonstrated ability to work in a fast-paced telephone sales environment making 100+ OB calls per day

• Excellent verbal/written communication skills and math skills

• Excellent sales and customer service skills, with proven negotiation and closing skills.

• Ability to handle objections and resolve client concerns.

• Must possess a positive, can-do attitude.

• Excellent organizational skills and attention to detail.

• Proficient with Microsoft Dynamics CRM or similar customer database.

• Proficient with Microsoft Office Suite.  

• Willingness to learn and stay updated on industry trends

Education and Experience

• Proven experience in inside sales, account management, or a similar role.

• At least two years of B2B sales experience with proven ability to close sales.

• Proven track record of achieving and exceeding sales targets and stretch goals

Physical Requirements:

• Prolonged periods sitting at a desk, working on a computer, and talking on the telephone. 

• Must be able to communicate information and ideas so that others will understand and must be able to exchange accurate information in these situations.

• Ability to travel regularly and spend long periods in a vehicle. 

• Valid driver's license and no major driving violations.

• Must be able to lift up to 50 pounds at times during travel.