Birthday Manager
Pasadena, TX Events/Sales
Description

Primary Job Duties:

  • Maintains birthday reservations and prepares contracts as negotiated
  • Supervises and schedules birthday party hosts and hostesses
  • Hires, develops, and trains party hosts and hostesses
  • Operates POS system in order to manage bookings, transactions, and deposits
  • Orders and maintains adequate inventory for party supplies
  • Partners with Sales and Marketing leaders to develop a marketing plan to drive more party sales
  • Manages call back logs, reaching out to previous years’ bookings for rebooking
  • Maintains open communication with management of scheduled events
  • Initiates post-party follow-ups and referral process to ensure product and services exceeded expectations
  • Assists and supports party reservationists on all birthday related questions and concerns
  • Creates a fun and enthusiastic environment for all guests and team members


Requirements

Physical Requirements:

  • Standing for long periods of time with frequent bending and turning
  • Must be able to lift 40 lbs
  • Must be comfortable climbing on a ladder
  • Must be able to communicate with guests and deliver instructions

Special Requirements:

  • Must be at least 18 years old
  • Must possess a valid Food Handler’s Certificate or other similar license per local code

Standard Company Expectations:

  • Goes beyond the normal expectations without compromising the company mission, vision and values.
  • Demonstrates the ability to be courteous and accountable in all situations.
  • Responding to guests’ special requests in a courteous and accountable fashion.
  • Monitors the consistency of the product provided to all guests.
  • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
  • Cooperates with all team members when assigned additional tasks and listens to others with compassion.
  • Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
  • Maintains uniform standards.

Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.