Outbound Call Center Representative
Saratoga Springs, NY Sales - Consumer Direct
Job Type

The Federal Savings Bank is hiring an entry level inside sales professional to develop as an Outbound Call Center Representative in our Saratoga Springs, NY call center. We seek enthusiastic individuals ready to elevate their sales career through our Customer Success Coordinator program, an entry-level path to become a Mortgage Banker. We will provide you with the foundation required to set you up for lasting success in this industry.

For more information please contact: 

Alexis Romitti

Phone: (773) 922-0004

Email: aromitti@thefederalsavingsbank.com

Job Duties:

This is a full time, high-volume call center sales position reporting directly to the Senior Vice President in Saratoga Springs, NY. The role will be either hybrid or remote, depending on your location.  During training, new team members are submerged in a blend of computer-based and instructor-led trainings over a three-to-four-month span. 

  • Learn and apply directional sales techniques through hands-on sales coaching from successful Mortgage Bankers 
  • Provide fantastic customer service to clients and referrals
  • Outbound calling to potential customers, serving as first point of contact 
  • Operate loan origination software
  • Become an expert at using CRM and lead management 
  • Work alongside like-minded peers in a competitive, lively call center environment 
  • Representing the bank in a positive manner and network to create additional loan opportunities for yourself and the company
  • Engaging with prospective customers via text, email, and phone
  • High school degree or GED required, 2-4 year college degree preferred
  • 1 + year(s) of experience in sales or retail, hospitality, and food & beverage industries preferred, not required 
  • Friendly, outgoing personality accompanied by a naturally high sales acumen
  • A passion for sales and have demonstrated that successfully through experience
  • An innate, customer-centric mentality and understand the importance of asking the right questions, identifying pain-points, and creating long-lasting relationships
  • Viewing obstacles as opportunities to become better, exhibiting a growth mindset
  • Driven by high-performance and enjoy seeing financial reward for hard work

Employee Benefits: 

  • Base salary plus bonus incentives
  • Advancement into Mortgage Banker and Vice President of Sales positions
  • Company paid licensing in all 50 states
  • Comprehensive Health, Dental, and Vision insurance plans available; includes company paid life insurance and competitive FSAs
  • Company sponsored Employee Assistance programs for financial planning, emotional support, legal guidance, and work-life   solutions
  • 401k with partial company match 
  • Employee appreciation events and employee recognition 
  • Fast-paced sales environment
  • Ongoing mentorship from Senior team members and Banker trainings
  • A true team culture working towards one common goal; helping homebuyers finance their dream homes! 

The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary Description
$34,000 - $56,000 per year