Resident Services Coordinator
Jacksonville, FL, FL Property Management
Job Type

Fairstead is hiring a Community Social Worker to provide support and referral services to a population of residents in subsidized multifamily properties. They will monitor the resident’s living conditions and help maintain and improve their quality of life. 

What’s in it for you? 

  • Generous employer contribution for Medical and Dental through United Healthcare 
  • Employer Paid Vision Plans 
  • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 
  • 13+ paid Holidays 
  • 15 days of PTO 
  • 7 Sick days 
  • Employer Paid Life Insurance 
  • Flexible Spending Account 
  • Nationwide Pet Insurance 
  • Disability Insurance 
  • Laser Correction Discount 
  • Employee Discounts on appliances, apparel, and more! 


  • Work collaboratively with residents to survey their interests in programming and related activities. 
  • Host quarterly meetings with residents. 
  • Develop an outcomes-based work plan for the community. 
  • Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors. 
  • Create a communications plan to inform residents of meetings, programs, and special events. 
  • Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health. 
  • Help facilitate voter registration drives. 
  • Track and report on program effectiveness. 
  • Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertification's. 
  • Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues. 
  • Provide crisis intervention support. 
  • Provide fundraising support for grants, special events, and campaigns. 
  • Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas. 
  • Develop and execute or facilitate family development and parenting events for all populations. 
  • Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements. 
  • Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home. 
  • Coordinate non-profit partners and community organizations programming on site or offsite 
  • Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events. 
  • Serve as resident liaison for community meetings and social services, programs, and events. 
  • Identify issues and opportunity ongoing to better serve residents and support Fairstead’s mission. 
  • Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events. 
  • Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state and federal guidelines. 
  • Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance. 
  • Maintain consistent documentation of program activities, case management notes, and reports 
  • To perform the job successfully, the following skills and/or experience is required to qualify for the position. 
  • Bachelor’s degree in liberal arts, social work or related field; Master’s in social work or related field preferred. LMSW preferred but not required. AmeriCorps and VISTA experience welcomed. 
  • Demonstrated volunteer and community experience. 
  • Bilingual in Spanish and English preferred. 
  • Positive outgoing attitude and excellent customer service skills. 
  • Proficient listener with excellent interpersonal skills, including tact and diplomacy. 
  • Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi. 
  • Able to effectively present and information and respond to questions from management, vendors, and associates. 
  • Adhere to tight deadlines and quick turnaround for deliverables. 
  • Ability to work collaboratively in a dynamic environment where adaptability is imperative. 
  • Strong written and oral skills.