Database Administrator (Salesforce CRM focus)
Description

Frank Lloyd Wright Foundation is seeking a Database Administrator with a minimum of five years’ administrator experience with Blackbaud Altru, Salesforce NPSP, or another similar CRM platform.  The Database Administrator is a self-starting, strategic-thinking, data-driven individual integral to the success of the Foundation. Reporting to the Foundation’s Chief Finance and Administration Officer and the Chief Advancement Officer, this hands-on position is accountable for maintaining the integrity of all the Foundation’s constituent data and prospecting assets, and using that information to support the efforts of the Foundation’s advancement and marketing efforts to create sustainable funding streams that support the Foundation’s mission. 


Essential Functions:

  • Maintains and administers the constituent database (donors, members, and ticketed visitors) that serves as the basis for all outreach and analysis.
  • Ensures constituent activity entries are accurately and timely recorded into the Foundation’s database. Sets up user accounts and user permissions, trains users in basic protocols, sets up exports and reports, imports data from external sources (i.e. spreadsheets, event attendee data, etc.), and supports users with database troubleshooting and data extraction.
  • Oversees entry and processing of donations, gift acknowledgments, biographical information/contact reports, and other data all while analyzing and maintaining mail merges, acknowledgments, pledge reminders, and invoices within a specified timeframe.
  • Responsible for the data integrity of the donor database. Conducts regular audits to ensure data accuracy, which involves merging duplicate records, performing global changes, running audit queries, auditing and committing gift batches, and performing data cleanup.
  • Creates data structures to support the Foundation’s evolving needs.
  • Develops and maintains data entry procedure guide.
  • Plays a central role in migration of data from prior databases to new systems.
  • Produces and explains new reports and exports, providing training to staff members who access these reports/exports. Analyzes data for trends and ensures database entry and reporting supports fundraising strategies and goals.
  • Generates mailing and target lists for Advancement and Marketing teams.
  • Runs weekly and monthly database queries to confirm accuracy of gifts entered prior to posting. Partners with Finance team, acting as the primary liaison, to ensure accuracy of gifts, performing monthly reconciliations between database and accounting system.
  • Prioritizes donor stewardship practices.
  • Demonstrates strong customer service orientation with the ability to develop and maintain effective relationships with all parts of the organization, including program staff, finance, marketing, and senior management.
  • Stays abreast of software/industry trends and best practices.
  • Performs other related duties and completes special projects as required.

Salary and Benefits 

This position is a full-time exempt position with a target starting salary of $75,000/year, plus comprehensive benefits including a paid-time-off package. The Foundation pays up to 85% of monthly health-care premiums and enrolls all regular full-time employees into our life insurance, short-term and long-term disability, and long-term care policies at no cost to employees. 


About Frank Lloyd Wright Foundation:

Sharply focused on ensuring our local, regional, national, and international audiences feel welcome to explore, engage in, understand and financially support the historic spaces of Frank Lloyd Wright's Taliesin and Taliesin West, Frank Lloyd Wright Foundation inspires people to discover and embrace an architecture for better living through meaningful connection to nature, the arts and each other. In Wright's own words, our vision is "to make life more beautiful, the world a better one for living in, and to give reason, rhyme and meaning to life."


Requirements

Minimum Qualifications:

  •  Minimum of 5 years' administrator experience with Blackbaud Altru, Salesforce NPSP, or another similar CRM platform.
  •  Undergraduate degree in data science/analytics or business analytics, or an equivalent combination of education and experience in lieu of a degree.
  •  Knowledge of best practices in development data entry and related financial management.
  •  Proven record of experience utilizing analytical and problem-solving skills. The ability to take data, transform it into useful reports, and disseminate it to the appropriate staff. 
  •  Ability to manage confidential information, multiple priorities and competing deadlines while maintaining an unwavering attention to detail, and demonstrate excellent time management skills. 
  •  Experience training users of databases.
  •  Ability to work with minimal supervision using independent discretion and judgement.
  •  Customer service orientation with the ability to develop and maintain effective relationships with staff, donors, and volunteers.
  •  Flexibility to support time-sensitive functions of financial development activities (such as special events).
  •  Excellent organizational, problem-solving, and decision-making skills.
  •  Excellent oral and written communication skills.
  •  Strong interpersonal skills.
  •  Commitment to results; “can-do” mindset and collaboration with leaders, peers, and cross-functional workgroups.
  •  Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job. 

  • Physical Demands: While performing the essential functions of this job, the employee is regularly required to stand; occasionally walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and consistently talk or hear; and rarely taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  
  • Work environment: While performing the duties of this job, the employee is exposed to weather and desert environmental conditions prevalent at the time. The noise level in the work environment is usually moderate.
  • OSHA Risk Classification for COVID-19 Exposure: Lower Risk (Caution): This position has minimal occupational contact with the public and other co-workers and is therefore determined to fall within the Lower Risk category as defined by OSHA. To further minimize risk, employees are required to follow the Foundation's Safe and Healthy Workplace guidelines and related personal and facility infection control policies.

Frank Lloyd Wright Foundation is an Equal Opportunity Employer.