Reports to

Chief Product Officer (Interim)

Key Partnerships

Marketing, Sales, Customer Success/Implementation/Support

Client & Partner Engineering Team, Product Department (Communications Products and Merchandising Products)

Mission & Vision

We transform the entire vehicle buying and ownership experience by harnessing the full potential of AI-powered digital engagement technology. Impel’s fully integrated platform leverages the industry’s most powerful Large Language Models (LLMs) and generative AI to enable vehicle retailers of all types and sizes to engage, educate, and influence consumers at every touchpoint in the customer lifecycle.

Job Summary

Impel is currently seeking a Delivery Manager/Director to oversee product launches and go-to-market activities and act as project manager working with partners, clients, and internal stakeholders and oversee the successful launch of products and features.  As Delivery Manager/Director, your role is pivotal in not only ensuring flawless launches and deployments but also ensuring that all the pre-engineering and post-engineering workstreams are defined and delivered and that stakeholders, partners and clients receive effective communications, and that expectations and deliverables are piloted, managed and launched successfully. 

Our Values

Relationships – We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.

Grit – We approach every activity and opportunity with tenacity and tireless execution.    

Results – We achieve success for our partners and take personal accountability for everything we do.  

Energy – We never settle, we constantly seek out new ideas with ambition and enthusiasm.

Inventiveness – We lead with curiosity, which drives us towards continuous learning and innovation.

Passion – We share an entrepreneurial spirit that inspires us to go above and beyond everything we do. 

Responsibilities

Project Management:

• Provide project management leadership and frameworks to project teams, ensuring successful and timely completion.
• Develop and monitor project plans, including non-technical requirements, resources, and timelines.
• Coordinate with internal teams and external partners for effective execution.

Client and Partner Engagement:

• Serve as the main point of contact for clients and partners, fostering strong relationships.
• Ensure clear communication and manage expectations throughout the integration process.

Go-to-Market Strategy Execution:

• Collaborate with marketing, sales, and product teams to develop and implement go-to-market strategies for new integrations and features.
• Manage project timelines, deliverables, and resources for go-to-market initiatives.
• Coordinate cross-functional teams for market research, product positioning, messaging, and launch planning.

Quality Assurance and Post-Launch Support:

• Collaborate with QA teams throughout the testing phase to ensure products and feature releases meet quality standards.
• Collaborate with Product Operations on ongoing support and analysis post-integration and post-launch to optimize performance and user adoption.
• Collaborate with Product Managers and Product Operations to gather feedback from clients, partners, and market to inform future product developments and strategies.

Reporting and Analysis:

• Monitor and report on go-to-market project performance.
• Analyze market trends and client feedback to continually refine go-to-market strategies.

 Qualifications:

• Bachelor’s or Master’s degree in Business, Marketing, Computer Science, IT, or a related field.
• Proven experience in SaaS project management, including integrations and go-to-market strategies.
• Good Understanding of SaaS ecosystems, API integrations, and market expansion tactics.
• Flexibility working with teams across multiple time zones and geographies.

Skills:

• Exceptional project management and organizational skills.
• Strong analytical and strategic thinking abilities.
• Excellent communication and stakeholder management skills.
• Ability to handle multiple projects and priorities in a fast-paced environment.
• Innovative mindset with a focus on continuous improvement.