VP, Product Operations
Client & Partner Engineering Team, Product Department
Mission & Vision
We transform the entire vehicle buying and ownership experience by harnessing the full potential of AI-powered digital engagement technology. Impel’s fully integrated platform leverages the industry’s most powerful Large Language Models (LLMs) and generative AI to enable vehicle retailers of all types and sizes to engage, educate, and influence consumers at every touchpoint in the customer lifecycle.
Impel is currently seeking a Delivery Manager/Director to oversee client and partner integrations and act as project manager working with partners, clients, and internal stakeholders from kick-off to go-to-market. As Delivery Manager/Director, your role is pivotal in not only ensuring seamless software integrations but also ensuring that all the pre-engineering and post-engineering workstreams are defined and delivered and that partners and clients receive effective communications, and that expectations and deliverables are managed and launched successfully. You will oversee the end-to-end process from integrating our SaaS solutions with client and partner systems to working with internal stakeholders to build and execute on go-to-market strategies for new integrations and features.
Relationships – We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.
Grit – We approach every activity and opportunity with tenacity and tireless execution.
Results – We achieve success for our partners and take personal accountability for everything we do.
Energy – We never settle, we constantly seek out new ideas with ambition and enthusiasm.
Inventiveness – We lead with curiosity, which drives us towards continuous learning and innovation.
Passion – We share an entrepreneurial spirit that inspires us to go above and beyond everything we do.
Integration Project Management:
- Lead integration projects, ensuring successful and timely completion.
- Develop and monitor integration project plans, including technical requirements, resources, and timelines.
- Coordinate with internal teams and external partners for effective integration execution
Client and Partner Engagement:
- Serve as the main point of contact for clients and partners, fostering strong relationships.
- Work with partners and clients and internal stakeholders to ensure agreements, MNDA and technical documentation is acquired and shared in a timely manner.
- Ensure clear communication and manage expectations throughout the integration process.
Go-to-Market Strategy Execution:
- Collaborate with marketing, sales, and product teams to develop and implement go-to-market strategies for new integrations and features.
- Manage project timelines, deliverables, and resources for go-to-market initiatives.
- Coordinate cross-functional teams for market research, product positioning, messaging, and launch planning.
Quality Assurance and Post-Launch Support:
- Oversee testing phases to ensure integrations meet quality standards.
- Provide ongoing support and analysis post-integration and post-launch to optimize performance and user adoption.
- Gather feedback from clients, partners, and market to inform future product developments and strategies.
Reporting and Analysis:
- Monitor and report on integration and go-to-market project performance.
- Analyze market trends and client feedback to continually refine integration and market strategies.
- Bachelor’s or Master’s degree in Business, Marketing, Computer Science, IT, or a related field.
- Proven experience in SaaS project management, including integrations and go-to-market strategies.
- Good Understanding of SaaS ecosystems, API integrations, and market expansion tactics.
- Flexibility working with teams across multiple time zones and geographies.
- Exceptional project management and organizational skills.
- Strong analytical and strategic thinking abilities.
- Excellent communication and stakeholder management skills.
- Ability to handle multiple projects and priorities in a fast-paced environment.
- Innovative mindset with a focus on continuous improvement.