Position Overview: 

Come splash into operational excellence! The Admissions and Retail Coordinator is in charge of multiple revenue areas of the park.  The coordinator oversees operational practices; safety, cleanliness, revenue, and customer service to ensure overall operations are aligned with company values. Responsible for the effective and successful management of labor, productivity, and safety measures as established for the Revenue Department. Embodies a culture to mentor team members, find ways to increase quality of customer service and implement best practices across all levels. Coordinators must have a passion for developing and retaining top talent to deliver Good-Clean-Fun. Soak up amazing benefits while getting paid! 

Reports To: General Manager 

Responsibilities: 

• Coordinators must utilize leadership skills to keep team members motivated, resolve conflicts, and think critically. 
• Decision making skills will be regularly tested while addressing team members, management, or vendors. These complex and expedited decisions will affect the company and be crucial for overall success.  
• "Big picture" thinking skills to address top-level concerns and find the best path forward from all the available data. 
• Assists team members in all positions as needed in order to allow for increased efficiency. 
• Handles tense/escalated guests concerns in order to de-intensify the situation and allow the guest to express their concerns. Listens, accommodates, and acts ensuring that every guest has the best possible experience that makes them want to come back. 
• Provides superb customer service. Ensures guests receive responses to questions and/or concerns in a quick and efficient manner. May follow up with Leadership and other personnel to ensure guests are taken care of properly. 
• Verifies with Supervisors that all positions are covered for the day. When necessary, may assist in rearranging positions and cross training personnel from other departments to ensure operations can run as normal.  
• Attends morning meeting to relay important information to park Supervisors, Managers, and Directors regarding the daily operation of their departments.  
• Monitors guest throughput to ensure a safe and swift entry and departure. Upsells retail items and gathers guest feedback. 
• Follows and communicates the Rainy-Day Policy. May assist in issuing rainy day tickets (as appropriate) during weather days. 
• Ensures that all areas are maintained, cleaned, and organized.  
• Ensures inventory is maintained and supplies are ordered when needed. Provides inventory to the accounting and finance team at the end of the month.  
• Verifies and approves timecards and payroll. Ensures that timecards for the department are all reviewed and approved at the end of the day. 
• Schedules meetings with Supervisors to review changes, training, etc.  
• Attends meetings with the Director of Operations and General Manager to review operations, expenses, and customer service in order to make changes towards improvement.  
• Controls expenses by ensuring that the expense and labor budgets are being followed. Makes adjustments throughout the day to ensure expenses do not exceed budget. 
• Interviews, hires, and trains Team Members.   
• Creates and reviews Standard Operating Procedures (SOPs), training documents, and other documents, as needed. 
• Oversees training procedures and in-services to ensure proper learning and guidance are provided. 
• Encourages sales, incentives, and guest satisfaction to team. 
• Enforces Typhoon Texas policies and procedures. This will require observing and recording disciplinary offenses and taking disciplinary action if needed.  
• Enhances the Guest experiences through activities, interactions and feedback given. 
• Organizes set up and preparation of special events. This includes vendor communication, decoration, day of schedule creation, etc.  
• Assists in other departments and capacities as business needs require.  
• Maintains a professional workplace persona that exudes guest-centric hospitality mentality, dependability, safety, efficiency, and Texas-friendliness. 
• Strong written and verbal communication will be required to address large groups of team members or with senior leadership. Reports and other documentation will need to be completed in a clear and concise manner. 
• Solicits customer feedback and follows up on customer service issues. 
• Lead, motivate, and support a large team within a time-sensitive and demanding work environment. 
• Organizational skills and the flexibility to jump from priority to priority, which is essential to a role that juggles a variety of functions and projects. 
• Ensure that all outlets are operated within set standards and are being run efficiently. Action must be taken if this is not the case. 
• Complete administrative tasks such as creating retail and admission schedules, ordering supplies, and reviewing reports. 
• Conducts daily shift meetings and safety talks.  
• Maintains quality standards by thoroughly performing all cleaning duties and delegating special detail requests.  
• Performs other duties as assigned. 

Qualifications: 

• May be required to stand for prolonged periods of time. 
• May be exposed to direct sunlight, hot temperatures, wind, or rain. 
• Must be able to multi-task and be flexible in a fast-paced environment. 
• Must be able to work well with others. 
• Must be able to communicate effectively. 
• Proficient in Microsoft Office 365.  
• High school diploma of G.E.D., Associates degree preferred. 
• Able to lift 50 pounds. 
• Must be 18 years of age.