Program Coordinator, Career Pathways

This position builds out and coordinates the Career Pathways Program. It is responsible for assisting refugees in identifying career pathways, setting career goals, and developing action plans as well as facilitating employment skills, trainings, etc. 



  • Serves a caseload of clients seeking career advancement or a pathway to re-enter their previous profession.
  • Conduct assessment of experience, skills, and work limitations with clients; develop individualized action plans with clients to achieve their career goals.
  • Provides coaching on soft skills and workplace etiquette for clients.
  • Participates in training to ensure that services meet funder expectations and requirements; and adhere to programmatic and contractual timelines for provision of services, including accurate reporting. Hires, trains, and conducts performance appraisals of staff under direct supervision according to agency guidelines and established personnel policies.
  • Consults with the Employment Team to identify clients who would benefit from the Career Pathways Program and recruit clients to participate in the program.
  • Assists clients in taking steps toward degree recertification including referrals for degree evaluations, recertification, and training opportunities.
  • Reviews and utilizes current labor market information to assist clients in identifying potential careers with projected growth and opportunity for advancement.
  • Engages employers and builds partnerships to create job advancement and training opportunities for clients. 
  • Maintains relationships with educational institutions, businesses, and non-profit organizations that provide job training and/or financial assistance for job training.
  • Completes any required reports or data collection activities as prescribed by funders, partners, or agency leadership in a timely and accurate manner.
  • Develops and updates Career Pathways program manual. 
  • Coordinates and leads a monthly advanced job readiness class. 
  • Collaborates with the Workforce Development Program Team to connect clients to job training.
  • Collaborates with the Volunteer Coordinator to match clients with mentors in their field.
  • Maintains accurate and up to date client/program records regarding services provided according to Agency guidelines, using the database(s) provided by the agency and within Agency time frame, to ensure grant compliance and inform  program improvement.
  • Actively participates in supervision sessions, periodic team meetings, and training. Performs other related duties as assigned.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree in social work or a related field with a year of similar work experience.
  • Prior experience in a supervisory position.
  • Experience working with refugees, immigrants, or displaced peoples.
  • Experience working with employers preferred. 
  • Non-profit experience preferred. 

Additional Skills or Requirements

  • Proficiency in one or more refugee language with a preference for Swahili, Kinyarwanda, Dari, Arabic, Burmese, Somali, Ukrainian, Russian, Spanish, or Kurdish. 
  • Ability to facilitate intercultural communication and to create an inclusive environment.
  • Effective interpersonal skills.
  • Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
  • Ability to handle confidential information with extreme professionalism.
  • Ability to plan and organize work, work under pressure, and meet deadlines. 
  • Strong written and verbal communications skills.
  • Ability to work well as a team and independently with minimal direction.
  • Ability to go up and down steps, load and unload car seats, and lift up to 20 lbs.
  • Ability to speak, read, and write in English.
  • Proficient with Microsoft Office applications.
  • Ability to learn databases, and other systems.
  • Current driver’s license required. Ability to legally operate a motor vehicle and provide own transportation.



Qualified candidates should send a resume and a cover letter detailing interest, desired salary, and available start date.

Catholic Charities of Tennessee is an equal opportunity employer. Catholic Charities does not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Satisfactory completion of a background and reference check is required.


  • Ten (10) vacation days.
  • Twelve (12) personal days.
  • Eighteen (18) paid holidays.
  • 403B plan with company match.
  • Pension plan.
  • Health insurance, vision, and dental coverage.
  • Employee Assistance Program.
  • Voluntary benefits.