Sales Support Clerk

InCord has an opening for a detailed-oriented Sales Support Clerk. As a Sales Support Clerk, you’ll provide administrative assistance to our Sales Managers and Sales Coordinators, playing a fundamental role in providing frontline customer support. Our commitment is to deliver a service that goes above and beyond our customers’ expectations.

InCord is the leading manufacturer in the safety netting industry. We are proud to have been named a Top Workplace in CT every year since 2011 by its employees. InCord also cares deeply about our planet. InCord is Green Business Platinum Certified.

If you’re as passionate about customer satisfaction as we are, join the InCord Family.


 Job Responsibilities:

  • Sales Order Data Entry, preparing paperwork for production (printing paperwork & labels), electronic filing purchase order, correspondence, drawings, etc. related to sales order. 
  • Communicating order confirmation with customer and sales manager in a timely fashion 
  • Follow up on pending purchase orders and request payment from prepay customers. 
  • Provide phone and email support for customer service. Reply promptly to inquiries for projected ship dates, tracking information, change order request. Communicate to Sales Assistant or Sales Manager if they need to follow up with the customer. 
  • Manage change orders, request for rush orders, change in ship to address, shipping instructions, substitutions – communicate these to Sales Coordinator and Sales Manager if needed. 
  • Ordering Sample packages and processing sample request from marketing. 
  • Gain Product Knowledge through interaction with sales, production, purchasing & tech support. 
  • Understanding of divisions netting products, hardware & general installation. Master reading of drawings, BOM’s and production steps. 
  • Back-up for incoming calls and covering breaks/lunches to maintain uninterrupted phone coverage. 
  • Prioritize day to day work to meet deadlines and keep workflow consistent to production. Know when to ask Sales Coordinator for help. 
  • Provided support to outside sales manager during Sales Coordinator’s time off. Review incoming orders, verify payment terms with accounting, ask Sales Manager for clarification if needed, then proceed with data entry. 
  • Follow communication procedures, guidelines, and policies. 
  • Other tasks as assigned.

Education and Experience:

  • High school diploma or GED equivalent preferred

Knowledge and Skills:

  • Proven customer support experience 
  • Good computer and keyboard skills 
  • Excellent communication skills; good written and verbal English 
  • Good administrative skills 
  • Good understanding of simple math; conversions, counting, measuring, units of measure, basic geometry.

Personal Attributes:

  • Ability to multi-task, prioritize, and manage time effectively. 
  • Accuracy and attention to detail. 
  • An ability to work under pressure and to meet deadlines. 
  • An ability to work independently and as a team. 

In return, we offer:

  • Rewarding and Fun Work Environment
  • Medical, Dental, and Vision Benefits
  • Free Disability and Life Insurance
  • Profit-Sharing
  • 401(k) Plan with Company Match
  • Paid Time Off
  • Tuition Reimbursement
  • Wellness Workshops
  • Volunteer and Community Outreach Opportunities
  • Growth Opportunities

Location and Hours: 40 hours per week / 5 days a week in Colchester Office.