POSITION:   Development Assistant

CLASSIFICATION:  Seasonal

STATUS:   Non-Exempt

REPORTS TO:   Development Coordinator

SUPERVISES:  N/A

LOCATION:   On-site in Williamstown, MA

COMPENSATION: $18/hour for an average of 40 hours/week

HIRING TIMELINE: Applications to be accepted until the position is filled with priority application deadline of March 8, 2024. Application review and interviews to be conducted in March with an anticipated start date in June and end date of August 17.

Job Summary

Williamstown Theatre Festival is looking for proactive, positive, sociable, and highly organized candidates to join our summer team as Development Assistants to help coordinate summer development activities and engage with our patrons! The team’s goal during the summer is to educate and connect donors and prospective donors with WTF’s programming, artists, and activities and help WTF get to know them better in the process.

Development Assistants are responsible for supporting the Development Office in planning and executing summer events, conducting donor research, communicating with donors, administering the donor benefits program, and contributing to the Festival’s year-round fundraising activities. Development Assistants provide support to the Development Office regarding all facets of individual and institutional giving and special events.

The ideal candidates will possess excellent interpersonal skills and a demonstrated capacity for completing highly detailed work in a fast-paced environment. Experience in a customer service role and with PatronManager CRM or equivalent is a plus. This is a seasonal position and will require a flexible schedule, including evening and weekend work during the Festival season.

Primary Responsibilities and Expectations

Development Assistants report directly to the year-round Development Coordinator. Responsibilities include, but are not limited to:

• Assisting the Development Coordinator with the coordination and execution of summer events
• Regular donor ticketing, prospect research, and database maintenance, including moves management, reporting, and data cleanup
• Coordinating donor lounge operations including maintaining the space, ordering lounge supplies, and cultivating relationships with donors in that space
• Greeting donors at the theater and serving as an additional donor point of contact to assist with ticket needs, donor benefits, etc.
• Communicating with donors, in-person and remotely, to respond to inquiries and meet their varied needs
• Supporting the Development Office’s institutional giving efforts by identifying and researching potential funders
• Assisting the Development Office on special tasks and projects
• Embrace the Festival’s commitment to EDIA and Anti-Racism by actively participating in and encouraging behaviors among staff members that exemplify respect; interrupting microaggressions and other behaviors that hinder our EDIA and Anti-Racism efforts; engaging in the diversification of the workforce; demonstrating a degree of cultural competency that encourages healthy relationships with all company members
• Adhering to all Festival safety protocols
• An essential function of this job is in-person work in Williamstown, MA.
• Other duties as assigned

Preferred Qualifications

• Excellent interpersonal skills
• Demonstrated capacity for completing highly detailed work requiring organization and proactivity
• Ability to work in a fast-paced environment and under deadlines
• Ability to take direction and work as part of a team
• Excellent working knowledge of GSuite software or equivalent
• Working knowledge of PatronManager CRM or equivalent
• Ability to keep highly sensitive donor information confidential
• A good sense of humor and the ability to adapt to changing situations