Sales Operations Analyst

Reports to

Manager of Sales Operations

Key Partnerships

Sales/Customer Success/Marketing

Mission & Vision

We transform the way in which vehicle sellers engage, educate and interact with shoppers across the entire customer journey, by harnessing the power of digital technology and data. To deliver the world’s most engaging customer experiences for vehicle seller of every type and size.

Job Summary

The Sales Operations Analyst will work with the Manager of Sales Operations and Management Team to support sales and operations planning & analysis. In this role, the team will look to the Sales Operations Analyst to help establish/streamline policies and procedures throughout the organization, support best practices in sales, operations, reporting, and communications.

Our Values

Relationships – We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.

Grit – We approach every activity and opportunity with tenacity and tireless execution.    

Results – We achieve success for our partners and take personal accountability for everything we do.  

Energy – We never settle, we constantly seek out new ideas with ambition and enthusiasm.

Inventiveness – We lead with curiosity, which drives us towards continuous learning and innovation.

Passion – We share an entrepreneurial spirit that inspires us to go above and beyond everything we do. 

Essential Functions of the Job

Responsibilities

• Support the development of sales and operations strategy, understand priorities, and execute operational plans. 
• Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements and best practice sharing. 
• Engage and work with sales teams to achieve data needs and analyze results more effectively. 
• Manage multiple concurrent projects and initiate, drive projects to completion with minimal guidance. 
• Apply quantitative analysis and data visualization to tell the story behind the numbers. 
• Ability to understand, create, and deliver top-quality, audience-appropriate communication. 
• Assist the Manager of Sales Operations in understanding process bottlenecks and inconsistencies to implement data enrichment processes to improve sales teams’ performance. 
• Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams as well as for use in commission plan tracking and payout recommendations and analysis. 
• Process orders and support sales teams with planning and operational tasks. 
• Apply data cleansing techniques to improve the quality and accuracy of contacts and accounts databases.

Other

• Maintains confidentiality of work-related issues, records, and company information.
• Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.

Qualifications:

• BA/BS degree in a technical or business-oriented field 
• 3-5 years of strong analytical and problem-solving experience working in sales operations, business analyst role, process improvement, and/or program/project management, preferably at a high-tech or software company. 
• Highly proficient with MS Excel, PowerPoint, and other Microsoft Office applications
• Intermediate knowledge of Salesforce Sales Cloud
• Competency with manipulating and analyzing large quantities of data.
• Proven Ability to work and interact in a fast-paced environment and comfortable with requirement to multi-task
• Strong analytical skills with attention to detail
• Strong written and verbal communication skills
• Experience with visual analysis applications
• Proven experience in developing, building, and delivering quantitative metrics in a business context