Total Package HR is looking for an Human Resources Benefits Partner to join our ever-growing team. In this role, you will have the opportunity to learn and grow with a fast-paced, fun, HR consulting and services firm. This is a role for someone passionate about the work they do, someone with strong critical thinking skills, and someone who is detail oriented. To join and be successful on our team you must be aligned with our Company’s values.

Our compensation package includes medical, dental, vision and life insurance; paid vacation, sick time, and holidays; 401k Safe Harbor retirement plan; a flexible, dynamic, and fun small team environment; professional development allowances and opportunities; work from home options; and an opportunity to learn and grow through ownership of your role and empowerment with the company.

What we value:

Our commitment to our clients is to serve as an integrated partner where we are viewed as a seamless extension of their team. We pride ourselves on being responsive. Many HR matters can’t wait, and we get that, so we’ve built a team that understands how to operate with a sense of urgency, while also being mindful that reacting is different than responding. We truly work hard, and we also value being real and telling it how it is. That’s not to say we lack polish and diplomacy, but we’ll never tell a client what they want to hear if that’s not what they need to hear. And finally, we like to have fun. HR isn’t always viewed as fun, but we love what we do, and we incorporate our personalities and love for HR in our work every day.

Position Summary

The role of the HRPB-Benefits is to oversee the benefits strategy, design, and administration for our clients’ benefits programs. You will interface with TPHR’s clients, internal team members, and other partners, as such polish, and incomparable communication skills must be demonstrated at all times. The position requires the experience and skill set of an HR Generalist with progressive experience and a solid grasp on employee benefits.

In this role, you will have the opportunity to learn and grow with a fast-paced, fun, HR services firm. You will work side-by-side with TPHR’s founding partners and team members. You will be able to apply your experience and education while rapidly expanding your HR knowledge base.

This is a role for someone passionate about Human Resources, someone who enjoys critical thinking, challenging the norm, and is detail-oriented. To join and be successful on our team you must be aligned with our Company’s values.

Essential Functions

Live the Total Package Values each day in all that you do for TPHR and our clients:

• Take ownership of everything you touch.
• Be proactive, forward-thinking, and question everything in a positive, inquisitive manner.
• Give your full attention to your work each and every workday.
• Anticipate challenges, push back, and alternative perspectives.
• Collaborate and communicate daily with the team regarding client matters and other relevant topics.
• Know when to escalate matters to TPHR’s Partners.
• Do not make assumptions.
• Know that bad news doesn’t get better with time; when mistakes happen, urgently communicate such to your leaders.
• Always use the TPHR established tools, techniques, and methods (e.g., SOPs, Teams, LastPass, etc.).
• Keep SOPs and TPHR Continuity Binder updated in real-time.
• Avoid conflicts and seek clarity when uncertain.
• Practice what we preach.
• Always do the right thing when no one is looking.

Proactively monitor Benefit regulations, trends, and best practices for all States and localities in the United States.

• Project Manages the roll out of changes to team and clients and provides clear and concise written guidance related to compliance. Takes full ownership from research to implementation, delegating and holding team accountable as necessary.
• Work with HRCM to draft blog posts, FYIs, and other internal and external communications relating to benefits compliance and best practice.
• Conduct internal team training to keep the entire team up to date with all changing benefit regulations. Perform refresher training as needed.

Work side-by-side with TPHR HRBPs to support Total Package clients with benefits management and administration.

• Manage and oversee all health and welfare benefit activities for clients; strategically guide clients and TPHR team through Open Enrollment working collaboratively with client’s broker and keeping client apprised of all activities and their responsibilities; ensure all stakeholders understand eligibility and ensure all employees are given a proper offer of coverage; oversee ACA compliance; and other benefit-related tasks as they arise.
• Manage and oversee all Retirement plan activities for clients; ensure all stakeholders understand eligibility rules and are consistently following them; strategize with client’s financial advisor on plan design, investment line-up, and ensure proper plan reviews are conducted and memorialized; oversee annual testing activities; communicate to the client regularly regarding plan activities.
• Support clients and their employees with individual needs and questions as they pertain to their benefits.
• Seek out additional benefit offerings and ideas for clients proactively to enhance their benefit offerings making them an employer of choice (e.g., wellness programs, fitness programs, legal services, EAPs, etc.).
• Assist TPHR HRBPs in managing Total Package clients’ Compliance Calendar and SOP – keeping both front of mind at all times and ensuring all actions are completed on time.
• Set goals, calendar follow-ups, and drive for timely execution of all duties.

Conduct Quality Control review of processes, identifies gaps proactively and presents solutions.

Support Team:

• Support, train and coach team on benefit matters.
• Oversee the benefits work to ensure accuracy, efficiency, and quality of work.

Participate in HR and Payroll assessments and audits, internally and externally.

Provide On-Demand benefits support to clients as-needed/assigned.

Monitor all time spent on clients.

• Ensure value is being provided to clients, time is not wasted, and we are managing to budget for Total Package clients.
• Know when to push through conversations for efficiency, when to pick up the phone to stop email exchanges that are not concluding, and when to allow client space to work through the situation, always giving the client the time they need but never losing track that we have a finite amount of time in all of our days.

Cross-train on your peers’ job duties; understand how your regular duties and those of your peers overlap and come together; ensure nothing is dropped or lost in the intersection of these duties.

Ensure all client requests are responded to the same day, or first thing the following day when requests come in late in the day.

Will be assigned projects and other duties as a normal course of business. Some for Total Package clients, some for On-Demand clients, and some for general TPHR business operations.

Additional duties will be assigned as needed.

• Bachelor’s degree in Business Administration, Business Management, or related field, strongly preferred. High School diploma or GED required.
• Minimum 5 progressive years of experience in HR in a fast-paced environment.
• Advanced computer skills including MS Office Suite.
• Excellent communication skills – written and verbal.
• Professional, responsive, and welcoming customer service skills.
• Ability to exercise good judgement to handle confidential and sensitive personnel matters.
• Ability to work autonomously and as a team member.
• Focused and organized.
• Self-driven and can GSD.
• Possesses a growth mindset.
• Reliable and honest with a strong work ethic.