The Customer Success Associate Summer Intern’s primary responsibility is to help the Customer Success team by providing administrative assistance to enhance and streamline the efficiency of the whole team. In addition, the Customer Success Associate Intern will be responsible for ensuring client satisfaction, retention, operational efficiency and quality of service for a subset of clients. 

Responsibilities

· Support Customer Success Team with efficiencies and automation

· Grow existing business with product portfolio and additional services.

· Build relationships with existing client base to ensure they are engaged with their service

· Partner with your clients to understand their key security related business challenges and initiatives

· Partner with internal teams to manage and retain client relationships and build client loyalty

· Onboard new clients and continue to engage on a quarterly basis with business reviews.

· Contribute to the sales team and customer success team for business initiatives and training support.

· Build relationships with senior level individuals across accounts

· Collaborate with others to overcome challenges whilst working in a fast paced and dynamic environment

· Plan and organize your time effectively

· Develop pipeline and manage sales cycle for growth within existing accounts for Tier 3 accounts

· Support tuning of the CSM software tool via dashboards, integrations, metrics and more

• Working towards Bachelor’s degree in related field related field
• Ability to have strong business conversations and understand business needs to align our proposition of value.
• Strong communication skills
• Highly organized with project management understanding
• Advanced understanding and application of PowerPoint, Excel and Word.
• Creatively think through and solve problems
• Handles pressure well while meeting deadlines and targets
• Skill in prioritizing and triaging obligations
• Attention to detail
• Excellent time management and organization
• Ability to be flexible

About Binary Defense

Binary Defense, headquartered in Stow, Ohio, is a rapidly growing cybersecurity software and services firm with solutions that include best-in-class Managed Detection & Response powered by a Managed Open XDR platform. The company has a 24/7 Security Operations Center that monitors their own proprietary managed EDR software as well as supporting leadings network, cloud and identity solutions. Advanced threat hunting, defense validation and counterintelligence services provide additional layers of security. Our expert security staff and technology help shield businesses from cyberattacks.

Binary Defense is a fast-paced business that enjoys a relaxed culture (from anywhere in the continental United States) and flexible remote work options. For the fourth year in a row, Binary Defense has been recognized as one of the fastest-growing private companies in the US on the Inc. 5000 list! At the 2022 Greater Cleveland Partnership’s “Best of Tech Awards,” Binary Defense was recognized as the “Best Technology Solution” for the third year in a row. We’ve also been named “North American Partner of the Year” by AT&T Cybersecurity, providing best-in-class SIEM technology and service. Binary Defense recently completed a $36 million growth equity round of funding from Invictus Growth Partners to accelerate our growth and technology and service delivery offerings.

Binary Defense offers competitive medical, dental and vision coverage for employees and dependents, a 401k match which vests every payroll, a flexible and remote friendly work environment, as well as training opportunities to expand your skill set (to name a few!). If you’re interested in joining a growing team with great perks, we encourage you to apply!